JOB DESCRIPTION

SUMMARY: The Director of Change Management plays a critical leadership role in driving strategic initiatives and fostering a culture of adaptability across the bank. This role is responsible for developing and executing enterprise-wide change management strategies that support product development, major transformation projects, operational improvements, regulatory initiatives, and technology implementations. Acting as a trusted advisor to senior executives and project leaders, the Director ensures that organizational changes are adopted smoothly and delivers expected benefits. As a regional bank, we are undergoing a period of significant modernization. The Director of Change Management will work cross-functionally to align people, processes, and technologies with our strategic vision. The ideal candidate will combine strong leadership, communication, and stakeholder management skills with a proven ability to design structured change strategies that enhance employee adoption and minimize business disruption. This role requires a proactive, hands-on leader who can assess organizational readiness, mitigate resistance, and create frameworks for long-term cultural alignment. The successful candidate will be experienced in managing change across business units, particularly in regulated financial environments, and will bring a mix of analytical, coaching, communication, and facilitation expertise to guide the organization through complex change.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Design, implement, and continuously refine a comprehensive change management strategy that supports the bank’s strategic objectives, ensuring alignment across business units, operations, and support functions.
• Oversee and coordinate all significant change programs across the organization, including process transformations, technology implementations, regulatory adaptations, and organizational restructures.
• Serve as the primary liaison between executive leadership, business units, and operational teams to ensure consistent messaging, buy-in, and smooth execution of change initiatives.
• Lead enterprise-level assessments of how proposed changes will affect people, processes, systems, and culture, and develop mitigation plans to address risks and resistance.
• Establish, maintain and provide training on changing management framework, standards, SOP, tools, and governance structures.
• Assess change in impact and organizational readiness across business lines and departments.
• Lead stakeholder engagement and communication plans to ensure consistent, transparent messaging.
• Design and implement training programs, adoption roadmaps, and post-implementation support mechanisms.
• Serve as a coach and advisor to leaders and project teams on best practices in change leadership.
• Monitor, measure, and report on change progress and adoption metrics to executive leadership and board committees; identify corrective actions.
• Foster a change-capable culture by embedding change management disciplines across the bank.
• Ensure all change initiatives comply with regulatory and risk management standards; collaborate with HR on organizational design, workforce planning, and culture alignment efforts.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

EDUCATION

Bachelor’s Degree in Business Administration, Organizational Development, Human Resources, or a related field required Master’s Degree in Business, Organizational Psychology, or Change Management preferred

EXPERIENCE

Minimum of 8

• -10 years of progressive experience in change management, business transformation, or organizational development preferred
• At least 3 years of experience in a leadership or advisory role within financial services, preferably in a banking environment preferred
• Proven track record of managing change on enterprise-scale projects across business and technology domains preferred
• Experience with Agile delivery models and digital transformation initiatives preferred

KNOWLEDGE, SKILLS AND ABILITIES

• Strong knowledge of change management principles, methodologies (e.g., Prosci, ADKAR), and tools.
• Understanding of the regulatory and operational landscape in banking and financial services.
• Exceptional interpersonal and communication skills, with the ability to influence at all levels.
• Strong strategic thinking paired with operational execution ability.
• Demonstrated emotional intelligence, resilience, and the ability to lead through ambiguity.
• Proven ability to build trust, foster collaboration, and drive alignment across complex stakeholder groups.
• Metrics-driven mindset with the ability to link change initiatives to business outcomes.
• Excellent verbal, written, and interpersonal communication skills, with the ability to articulate complex concepts clearly.
• Proficient in presenting and communicating effectively through remote tools.
• Skilled at synthesizing complex analytical findings into executive-level communications.
• Advanced proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio).
• Strong analytical skills with high attention to detail and accuracy.
• Ability to manage process discovery, modeling, and improvement activities.
• Proficiency in project management software (e.g., MS Project, JIRA), and collaboration tools (e.g., Miro, Confluence).
• Ability to conduct impact analyses and identify change risks.
• Comfortable facilitating workshops, executive briefings, and training sessions.
• Skilled in developing communication materials for diverse audiences.
• Knowledge of organizational design, employee engagement, and performance management strategies

• Design, implement, and continuously refine a comprehensive change management strategy that supports the bank’s strategic objectives, ensuring alignment across business units, operations, and support functions.
• Oversee and coordinate all significant change programs across the organization, including process transformations, technology implementations, regulatory adaptations, and organizational restructures.
• Serve as the primary liaison between executive leadership, business units, and operational teams to ensure consistent messaging, buy-in, and smooth execution of change initiatives.
• Lead enterprise-level assessments of how proposed changes will affect people, processes, systems, and culture, and develop mitigation plans to address risks and resistance.
• Establish, maintain and provide training on changing management framework, standards, SOP, tools, and governance structures.
• Assess change in impact and organizational readiness across business lines and departments.
• Lead stakeholder engagement and communication plans to ensure consistent, transparent messaging.
• Design and implement training programs, adoption roadmaps, and post-implementation support mechanisms.
• Serve as a coach and advisor to leaders and project teams on best practices in change leadership.
• Monitor, measure, and report on change progress and adoption metrics to executive leadership and board committees; identify corrective actions.
• Foster a change-capable culture by embedding change management disciplines across the bank.
• Ensure all change initiatives comply with regulatory and risk management standards; collaborate with HR on organizational design, workforce planning, and culture alignment efforts.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity