SENIOR MANAGER OF CLIENT SERVICES - DEVELOPMENTAL SERVICES PROGRAM

Counseling Service of Addison County, Middlebury, Vermont
Lead with purpose. Build community. Transform lives.
At CSAC, we believe in building strong communities where all people can thrive. Our Developmental Services program, Community Associates, supports over 140 individuals with intellectual and developmental disabilities through residential programs, community supports, employment services, and case management.
We are looking for a Senior Manager of Client Services to play a pivotal leadership role on our management team. Reporting to the Program Director, this position is responsible for ensuring high-quality, person-centered, trauma-informed services that meet state and federal standards while honoring the strengths and choices of the people we serve.

QUALIFICATIONS

• Bachelor’s degree in Human Services or related field required; Master’s preferred.
• 3+ years of progressive leadership experience in developmental or human services.
• Strong knowledge of Vermont’s developmental services system, Medicaid rules, and person-centered planning preferred.
• Excellent skills in supervision, program management, and collaboration.
• Ability to balance compliance and innovation in a changing system.

• Provide leadership and oversight to Service Coordinators and direct service teams.
• Build strong partnerships with families, guardians, schools, and community providers.
• Guide program development and innovation, including supported employment, residential options, and community-based services.
• Support staff growth through supervision, training, and professional development.
• Contribute to system-wide planning, budgeting, and payment reform initiatives.