ABOUT DATASNIPPER

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.
Founded in 2017, DataSnipper has skyrocketed to unicorn status, achieving a valuation of $1 billion following a successful funding round led by Index Ventures. With over 500,000 users across 160+ countries and offices in Amsterdam, New York, Kuala Lumpur, Tokyo, and Mexico City, DataSnipper is shaking things up - and we’re not stopping there!

ABOUT THIS ROLE

We are seeking an experienced Senior Manager of Customer Success to lead and grow a high-performing team. As part of a rapidly growing department, you’ll be at the forefront of building trusted, long-term relationships with our mid-market and enterprise customers. You’ll lead a talented group of Customer Success Managers, guiding them to deliver outcomes and experiences that consistently exceed expectations.
We’re looking for a leader who embodies our values—someone who puts the customer first, takes ownership, thrives in partnership, embraces growth, and represents excellence every day. While our team has strong foundations, we welcome fresh perspectives to strengthen proactive relationship-building and drive long-term customer health. If you’re passionate about driving customer value, retention, and advocacy in a fast-growing SaaS environment, let’s connect.

WHAT YOU WILL DO

• Exceed Customer Expectations: Champion a customer-first culture, ensuring every interaction drives meaningful value and strengthens long-term relationships.
• Master Ownership: Lead, mentor, and inspire your team to deliver high-impact results with speed, quality, and accountability. Create and execute structured processes and playbooks that ensure consistent delivery across the customer journey.
• Power in Partnership: Collaborate closely with Sales, Product, Marketing, and other teams to deliver seamless onboarding, adoption, and ongoing success.
• Welcome Growth: Introduce process improvements and tools that elevate team performance. Support internal and customer adoption of best practices, ensuring smooth transitions.
• Represent Excellence: Maintain high operational standards, using data to identify opportunities, risks, and performance trends and ensure delivery of best-in-class customer outcomes.