EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree in human resources, Learning and Development, Organizational Psychology or relevant field is required.
Six to nine years of experience in the Learning Management sector working for either a Talent & Development area or as part of a Learning team adopting enterprise-grade LMS solutions.
Five years of experience leading customer-facing programs.

OTHER QUALIFICATIONS:

• Fully Bilingual (Spanish and English).
• Be proficient at developing content in various formats - written, video, in-product messaging etc.
• Creative, resourceful, detail oriented, and well-organized
• A strong standout colleague, a self-starter who thrives in a fast-paced, high-growth start-up environment
• A self-driven, high energy leader with excellent cross functional collaboration skills
• Someone who flourishes when given responsibility and a sense of ownership.
• Previous success in building and/or leading a customer community program.
• Background in L&D, including instructional design, training, or similar fields.
• Prior experience managing personnel in the area of content development and instructional design.
• Background and expertise in the field of both LMS and learning content development.

LIBERTY PUERTO RICO PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES (EEO) TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, CITIZENSHIP, AGE, MARITAL STATUS, SOCIAL STATUS, SEXUAL ORIENTATION, GENDER IDENTITY, PROTECTED VETERAN, MILITARY SERVICE OBLIGATION, DISABILITY STATUS, GENETIC INFORMATION, POLITICAL AFFILIATION, AND BEING OR BEING PERCEIVED AS A VICTIM OF DOMESTIC VIOLENCE, SEXUAL ASSAULT, OR STALKING. IN ADDITION TO FEDERAL LAW REQUIREMENTS, LIBERTY ALIGNS WITH APPLICABLE LOCAL LAWS GOVERNING NONDISCRIMINATION IN EMPLOYMENT IN EVERY LOCATION IN WHICH THE COMPANY HAS FACILITIES. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION, AND TRAINING.

Assessment, background check and drug test will be required to be a successful candidate.
If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency

The Senior Manager CX Performance leads our Agent Performance team, focusing on training, quality, and knowledge management. This role involves managing a team of 8 people and implementing AI solutions to improve frontline performance. You will provide training and performance management, using technology to boost efficiency in contact centers and stores.
Responsibilities: