Senior Manager of Engineering, Production Infrastructure at Klaviyo

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

366000.0

Posted On

27 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Kubernetes, Service Networking, Incident Management, Observability, Terraform, GitOps, CI/CD, AI, Capacity Planning, SLO Design, Programming, Documentation, Team Leadership, Collaboration, Cost Optimization, Security

Industry

Marketing Services

Description

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny. Klaviyo powers growth for thousands of businesses, and our R&D teams build on shared platform primitives. As the Senior Manager, Production Infrastructure, you’ll lead the teams behind our paved roads—compute runtimes, service networking/ingress, and observability—so product engineers can move fast on a stable, cost‑disciplined foundation. You’ll publish opinionated defaults (“golden paths”), install SLO discipline, and make reliability and developer experience measurable across the company. This is a hands‑on leadership role: you’ll stay close to architecture and operations, review designs and PRs, jump into incidents when needed, and prototype reference solutions that set the standard. How You’ll Make a Difference Own and evolve platform primitives in scope (compute runtimes, service networking/ingress, observability) with clear APIs, SLOs, runbooks, and support tiers. Lead by example technically: drive design reviews, review PRs, and author reference implementations, starter repos, and Terraform/Helm modules that demonstrate the golden path. Deliver golden paths and self‑service scaffolding; reduce time‑to‑first‑service and lead time for changes. Raise the bar on reliability: incident response (blameless), alert hygiene, capacity planning, and on‑call health. Be production‑close: participate in critical incident response and postmortems; trace issues across Kubernetes, service mesh, and data paths; convert learnings into durable fixes, guardrails, and policy‑as‑code. Standardize observability end‑to‑end: expand OpenTelemetry adoption, define log/trace schemas, and make SLOs and error budgets first‑class in dashboards and alerts. Evolve our Kubernetes and networking layers: plan cluster upgrades, right‑size node/Pod configs, harden ingress/gateway policies, and advance mTLS/service identity and traffic shaping. Advance CI/CD and GitOps: ensure fast, safe deploys with progressive delivery, automatic rollbacks, and pre‑prod environments that mirror prod; enforce guardrails via policy‑as‑code. Stand up a concise scorecard (SLO coverage, incident frequency/severity, lead time, MTTR, developer platform NPS, cost‑to‑serve) and drive consistent trend improvements. Partner with Security, Data Platform, and Product to clarify ownership boundaries and enable safe, fast delivery. Improve cost‑to‑serve via quotas, right‑sizing, and showback in partnership with Finance. Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up; pilot AI‑assisted runbooks and incident summarization to shorten resolution time. Who You Are 7–10+ years in infra/SRE/platform with 3–5+ years leading teams (including managers or staff/lead ICs). Demonstrated SRE practices (SLI/SLO design, incident mgmt, capacity planning) and experience with Kubernetes/container orchestration, service networking, IaC, and modern observability. Technically credible and hands‑on: comfortable reading and discussing code (e.g., Go, Python, or Java), reviewing PRs, and writing small prototypes/tooling when it accelerates the team. Fluent with Kubernetes internals (scheduling, autoscaling, resource management) and service networking (e.g., Envoy/Istio/Linkerd, API gateways). Operate the full observability stack (metrics, logs, traces, profiling) and instrument SLIs/SLOs using OpenTelemetry‑friendly patterns. Automate by default: Terraform (or Pulumi), Helm/Kustomize, GitOps, CI/CD; you prefer guardrails and policy‑as‑code over manual gates. You write crisp docs/diagrams and define platform contracts that hold up under scale. You drive measurable developer velocity and reliability improvements and communicate progress with clarity. You build inclusive, high‑trust teams and partner tightly across Security/Product/Finance. You’ve already experimented with AI in work or personal projects and are eager to deepen your fluency responsibly. Nice to Haves Platforms “as a product” (DX metrics, roadmaps), event‑driven architectures, and cost‑to‑serve optimization in high‑growth SaaS. Experience contributing to platform code or tooling (e.g., base images, CLI/scaffolding, controllers/operators, admission/policy), multi‑cluster or multi‑region operations, and progressive delivery. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range For US Locations: $244,000—$366,000 USD Get to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).

Responsibilities

Lead teams responsible for production infrastructure, focusing on compute runtimes, service networking, and observability. Drive improvements in reliability, incident response, and developer experience across the company.