Senior Manager, Operation Services at Octopus

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Project Management, Stakeholder Management, Operational Oversight, People Management, User Acceptance Testing, Regulatory Compliance, Budget Management, Risk Management, Payment Technologies, Analytical Thinking, Problem Solving, Negotiation, Presentation Skills, Process Improvement, Financial Reporting

Industry

Financial Services

Description

Responsibilities: * Define the strategic roadmap and key milestones for Octopus operation services. Lead and manage projects related to Octopus card services (e.g., refunds, card report). Manage and negotiate with internal and external stakeholders, including government bodies, transport operators, and vendors, to optimize service quality, cost, and compliance outcomes. * Oversee daily operations to ensure service levels and key performance indicators (KPIs) are consistently met. Address issues promptly and effectively. * Lead, develop, and motivate a team of professionals. Foster a customer-centric culture and drive team performance through training and continuous improvement. * Collaborate with technical and business teams to refine workflows and system capabilities. Prepare user requirements and lead User Acceptance Testing (UAT) for new initiatives to enhance efficiency and customer experience. * Ensure all operations adhere to company standards and regulatory requirements (including HKMA guidelines). Develop and maintain operating procedures and address audit findings. * Prepare and manage the team's budget, monitoring expenditure against approved plans. Prepare management reporting materials, MIS reports, and project updates for senior management. * Handle ad-hoc projects as assigned. Requirements: * Bachelor's degree in Business Administration, Operations Management, Finance, Information Systems, or a related discipline. A Master's degree is preferred. * More than 10 years of work experience in the payment industry or in quality/process improvement area. Experience in a financial institution or large corporate is highly preferred. Relevant banking or Stored Value Facility (SVF) experience is an advantage. * Strong background in credit/debit card operations and/or payment technologies. Good knowledge of risk and compliance, particularly guidelines from the HKMA. * Strong analytical, problem-solving, and people management skills. * Excellent interpersonal, presentation, negotiation, and project management skills. Independent, proactive, results-oriented, and highly adaptable in a fast-moving environment. * Good command of written and spoken English and Chinese. We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now" Visit our web site: http://www.octopus.com.hk/ [http://www.octopus.com.hk/] The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department. Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities. Octopus Holdings Limited Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents. Our Vision To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services. Our Mission Making everyday life easier. Our Values Customer Centricity, Simplicity & Trustworthiness. Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily. At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!

Responsibilities

Define the strategic roadmap for Octopus operation services and lead projects related to card services and system enhancements. Oversee daily operations, manage stakeholder relationships, and ensure compliance with regulatory guidelines such as HKMA.