Posted Date
7/15/2025
Description
At Fannie Mae, the inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of a collaborative team thriving in an energizing environment. Here, you will grow your career and help create access to affordable housing finance.
Job Description
As a valued leader on our team, you will drive transformation, strategic enhancements, execution, and expansion of the Correction of Errors framework at Fannie Mae while also leading enterprise-wide IT operations. This is a strategic and thoughtful leadership position in which you will work closely with internal stakeholders and external service partners to ensure critical services and capabilities remain operational, secure, and resilient. This Senior Manager position will report to the Director of Operations Engineering, Production Support Services and will be required to directly interact with senior leadership and various critical partners. The ideal candidate will possess a strong background in IT operations engineering, observability, and strategic planning, coupled with exceptional leadership and communication skills. This role will lead and maintain a high-performing team who will partner closely with stakeholders across the organization to ensure practices, policies, and plans are pragmatic, effective, and free from bias and discrimination in all its forms.

MINIMUM REQUIRED EXPERIENCE

• 6 years of experience in Operations Engineering and implementation of Correction of Errors frameworks
• 4+ years of experience managing and developing Operations Engineering teams
• 2+ years of experience managing both technical and non-technical senior-level stakeholders

DESIRED EXPERIENCE

• 8+ years of experience in an Operations Engineering environment
• Experience with full stack software development
• Experience engineering cloud infrastructure
• Cloud certifications (e.g., AWS, Azure, GCP)

SKILLS & COMPETENCIES

• Proven ability to lead IT Operations and Corrections of Errors functions while aligning technology initiatives with enterprise strategy
• Expertise in enhancing cloud service reliability, automating operational processes, and improving SLAs in dynamic environments
• Skilled in leveraging data analytics, machine learning, and AI to drive predictive insights, proactive issue resolution, and continuous improvement
• Deep understanding of observability, SRE practices, and emerging infrastructure trends to drive modernization and operational excellence
• Strong track record of partnering with business and technology stakeholders to define KPIs, track performance, and deliver measurable outcomes
• Experience managing compliance, regulatory standards, and risk mitigation strategies across complex IT environments
• Demonstrated success in building, mentoring, and leading high-performing teams with a focus on equity, inclusion, and leadership development

• Lead Strategic IT Operations: Drive the strategic direction and execution of IT Operations and Corrections of Errors, aligning with enterprise-wide technology and business goals.
• Advance Operational Excellence: Design and implement scalable, automated processes to enhance cloud service reliability, improve SLAs, and reduce operational costs while ensuring compliance with regulatory and security standards.
• Leverage Data & AI: Utilize data analytics, machine learning, and AI to identify trends, predict issues, and proactively resolve system anomalies to support continuous improvement.
• Foster Innovation & Best Practices: Stay ahead of industry trends in observability, SRE, and infrastructure technologies to drive innovation and modernize IT operations.
• Collaborate Across the Enterprise: Partner with cross-functional stakeholders to define and track KPIs, manage performance, and ensure alignment on strategic initiatives.
• Build & Develop High-Performing Teams: Attract, mentor, and lead top talent, fostering a culture of accountability, equity, and leadership development.
• Ensure Governance & Risk Management: Oversee risk, compliance, and change management processes, maintain strong vendor relationships, and ensure audit readiness