Senior Manager Operations Excellence at METRO/MAKRO

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Excellence, Lean Methodologies, Kaizen, Value Stream Mapping, Strategic Planning, Performance Management, Budgeting, Change Management, Stakeholder Management, Process Improvement, Data Analysis, Supply Chain Management, Sales Strategy, Cost Optimization, Compliance, Leadership

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro. Job Description This role will be responsible for developing, implementing, and managing the operations sCore Strategy to drive MFC with its fundamental blue print, its play book, MFCs Productivity, Efficiency & SCO Sales achievement Develop and execute the Operational Excellence roadmap, aligning long-term efficiency and performance goals. Define and manage country-level KPIs, OPEX budgets, and performance expectations. Oversee audits, process reviews, and identify operational inefficiencies. Apply lean methodologies (e.g. Kaizen, value stream mapping) to reduce waste and optimize operations. Bring non profitable stores to profitable stores by applying different lean methods in different cost heads. Lead integration of digital tools, dashboards, and automation to streamline decision making. Collaborate with MFCs to deploy performance plans, monitor outcomes, and enforce corrective actions. Maintain alignment and accountability across stores and support functions. Enforce SOPs, quality control, compliance, and operational best practices. Drive cross-functional initiatives across operations, merchandising, supply chain, Commercial and customer service. Lead cost optimization initiatives (personnel, maintenance, energy, third party labor) with measurable savings. Ensure efficient use of staff, equipment, assets, and space. Understand the concept of MFCs fundamental blue print and about its play book and same will cascaded to MFC Managers and their team to work on given guidelines. Review customer feedback, VoC, and lead improvement initiatives. Guarantee product availability and quality across all categories, especially high-impact SKUs. Partner with marketing / commercial teams when operational factors intersect with promotions. Foster ownership, accountability, and a culture of continuous improvement among teams. Coach & mentor MFCs / operational leads in performance management and operational execution. Lead change management during reorganizations. Ensure compliance with company policies, local laws, and safety standards. Understand and execute the strategy of active selling in all stores which will support SCO sales target acheivement Qualifications University degree (Bachelors or Masters), preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects. Additional Information Experience 5 years’ core experience in Operations preferably Competencies: Proximity to Business & People Stakeholder Management Entrepreneurship Result Orientation Building Trust Growth Mindset Problem Analysis

Responsibilities

The Senior Manager Operations Excellence will develop and execute operational roadmaps to drive productivity, efficiency, and sales targets across wholesale centers. They are responsible for implementing lean methodologies, managing budgets, and leading cross-functional initiatives to optimize store performance and profitability.