Senior Manager, Operations Management, Member Support (French Speaking) at Tide Platform

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Analytical Skills, Leadership, Data Analysis, Project Management, Communication, Problem-Solving, SQL, Excel, Looker, Strategic Planning, Team Management, Customer Support, Performance Metrics, Root Cause Analysis, Adaptability, Curiosity

Industry

Financial Services

Description

ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.6 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to help SMEs save both time and money. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 1.6 million members: 800,000 UK and 800,000 in India and growing rapidly Over $200 million raised in funding Over 2500 Tideans globally - we’re diversity champions! We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, India ABOUT THE ROLE: As an Senior Operations Manager with French you will: Driving the design and evolution of scalable, member-centric processes - clear, adaptable, and built for growth. Analysing performance data to define key metrics, uncover root causes, and turn insight into action. Leading cross-functional projects across teams and business units, ensuring alignment and execution. Partnering on strategic planning with the Lead Operations Manager, turning vision into operational reality. Managing day-to-day escalations with a strategic lens - spotting patterns and driving systemic fixes. WHAT WE ARE LOOKING FOR: Tide is seeking a a seasoned operator with a sharp analytical edge - comfortable not just navigating data, but interrogating it to uncover root causes, trends, and strategic opportunities.. The ideal candidate will have: C1 or above level of French language proficiency B2 or above level of English language proficiency - confident across written, verbal, and executive communication. 6+ years' experience in a fast-paced environment, with at least 3 in an operational leadership role (e.g. Operations Manager or Supervisor), driving excellence in consumer products or support. Highly organised and systematic, with proven ability to lead team members and deliver multiple initiatives in parallel. Comfortable working with data - proficient in Excel, SQL, and Looker. Analytically rigorous but action-oriented — you know when to dive deep, and when to decide and move. Relentlessly curious and resilient - you don’t stop at surface issues and are driven to find root causes and fix them. Thrive in ambiguity and complexity - especially in technical or evolving environments. Strong communicator - able to toggle between detailed problem-solving with technical teams and strategic updates for senior stakeholders. WHAT YOU’LL GET IN RETURN: We are embracing new ways of working and support flexible working arrangements. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get: Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance Family & Friendly Leaves TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

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Responsibilities

The Senior Operations Manager will drive the design of scalable, member-centric processes and analyze performance data to define key metrics. They will lead cross-functional projects and manage day-to-day escalations with a strategic focus.