senior manager, operations services at Starbucks Coffee Company

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Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Program Management, Consulting, Leadership, Communication, Business Acumen, Change Management, Team Building, Coaching, Performance Evaluation, Strategic Planning, Operational Planning, Problem Identification, Cultural Empathy, Innovation, Continuous Improvement

Industry

Retail

Description

senior manager, operations services Location: Hong Kong Support Center, Hong Kong Job Family: Operations Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup, and one neighborhood at a time. The Hong Kong Support Center (HKSC) is the regional corporate hub for the 15 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Laos, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 5,800 stores, the region is a key growth driver for the organization. Job Summary and Mission Operations services partners deliver solutions through expert consultation and program development. Providing the highest level of support, they collaborate to enable the successful implementation and sustainment of programs and projects across the Asia Pacific region. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: • Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results. • Leads self and others through minor and major change. • Sets expectation around innovation and continuous improvement to drive cutting edge program solutions. • Promotes strong inter-team collaboration and knowledge sharing. • Owns the development for programming impacting a regional audience. • Sets vision and strategy for region programs which align to business and strategy. • Consults and influences leaders at all levels across the organization. Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: • Educate and regularly update (leaders, client groups and team) of progress of new and sustained programs. • Works with peers to align goals, timelines and quality standards. • Balances time between analysis, planning, development and implementation. Business Requirements – Providing functional expertise and executing functional responsibilities: • Effectively consults and contracts with client or business groups to manage problem identification, scope of work and deliverable timeframes. • Manages the design and implementation of a performance evaluation and feedback system to measure the effectiveness of programs that meet or improve business objectives. • Oversees performance of gap analysis between current performance and business goals and requirements. • Understands the company's business model and goals; uses economic, financial and organizational data to build and document the business case for investing in programs. Partner Development & Team Building - Providing partners with coaching, feedback, and developmental opportunities and building effective teams: • Challenges and inspires team members to achieve business results. • Conducts and ensures the completion of performance reviews. • Ensures partners adhere to legal and operational compliance requirements. • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions. • Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results. • Regularly shares performance feedback with partners and effectively represents performance and potential at calibration meetings. We’d love to hear from people with: • 5 years of experience in project or program management • Experience consulting with internal clients to identify business needs and recommend solutions • Experience managing multiple projects in a portfolio and/or leading complex large-scale change initiatives in a highly complex and matrixed organization • 5 years supervisory experience • Written, verbal and visual communication effectiveness • Business acumen, and faculty to understand diverse functional needs • Dexterity to adapt to evolving priorities and needs • Empathy for differing cultures both among the 15 markets we serve and in leveraging the diverse backgrounds of our partners Our Promise • Our partner promise: Bridge to a better future • Our customer promise: Serve the world's finest coffee with a moment of connection • Our farmer promise: Ensure the future of coffee for all • Our community promise: Contribute positively • Our environmental promise: Give more than we take • Our shareholder promise: Generate long-term returns Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today! We offer a competitive local compensation package with relocation support. All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.

Responsibilities

The Senior Manager of Operations Services is responsible for delivering solutions through expert consultation and program development, collaborating to implement and sustain programs across the Asia Pacific region. This role involves setting goals, leading teams through change, and ensuring effective communication and collaboration.