MEET DEEPL

DeepL is a global communications platform powered by Language AI. Since 2017, we’ve been on a mission to break down language barriers. Our human-sounding translations and intelligent writing suggestions are designed with enterprise security in mind. Today, they enable over 100,000 businesses to transform communications, reach new markets, and improve productivity. And, empower millions of individuals worldwide to make sense of the world and express their ideas.
Our goal is to become the global leader in Language AI, building products that drive better communication, foster connections, and make a real-life impact. To achieve this, we need talented individuals like you to join our exciting journey. If you’re ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your next destination.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Management, or a related field; advanced degree preferred.
• 8+ years of experience in order management or a similar role, with at least 3 years in a leadership capacity.
• Strong understanding of order management systems and processes, particularly Salesforce and Chargebee.
• Extensive experience with Enterprise deal structures and maintaining bookings policies.
• Excellent analytical and problem-solving skills, with a meticulous attention to detail.
• Proven ability to lead and inspire a team in a dynamic environment.
• Exceptional communication and interpersonal skills, with a strong customer-centric approach.
• Experience with revenue recognition and non-standard contracts is a significant advantage.

Order Processing and Management:

• Lead the end-to-end order management process for non-standard customer orders, ensuring precise billing, subscription data, and compliance with internal policies.
• Monitor and track order status, providing timely updates to both internal teams and customers, to ensure adherence to internal and external SLAs.

Integration and Systems Management:

• Define the vision and roadmap for order management, aligning it with the company’s overall business strategy.
• Lead and collaborate with product, engineering, and sales operations teams to build and iterate a best-in-class order management ecosystem.
• Foster a culture of driving continuous improvement with always pushing for advancement of automated processes.

Cross-functional Leadership:

• Promote alignment and collaboration between departments, including product, engineering, sales, and customer success, to ensure seamless execution for our customers.
• Act as the primary point of contact for non-standard order-related enquiries from Sales Assisted customers and internal teams, delivering timely responses to ensure high levels of customer satisfaction.

Bookings Policy Compliance:

• Ensure compliance with DeepL’s booking policy by validating and reconciling sales opportunities.
• Approve changes initiated by the Sales Ops organisation and ensure the sales team adheres to them.
• Analyse and determine the approval of ad hoc deal structures that fall outside DeepL’s booking policy, ensuring all documentation is archived according to internal policies.