Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for a seasoned Senior Manager to establish and manage a new Partner Renewals Operations team in support of our ServiceNow Store. This role is critical to help our Partners manage the on-time renewal of their customer subscriptions for apps that they sell on the ServiceNow Store.

• Establish a team of 2-3 individuals to work with Store partners to understand and track status of their upcoming renewals and assist them with any questions or impediments on the renewals process, working with Sales Operations as needed
• Build and own the end-to-end process / reports/ dashboards for Store renewals monthly and QE forecasting
• Provide regular and ad-hoc intelligence for renewals insights into business drivers, performance-to-targets and areas of risks
• Establish and drive efficient and effective operational processes for your team
• Establish and communicate Store renewals policies, process, and best practices for our Store partner community
• Lead system and operational gap analysis to improve the Store partner renewal experience and on-time renewal rates and own working cross-functionally to drive resolution
• Work with Store Partner and Sales Operations to monitor and manage system and data hygiene on Store renewals to ensure accuracy and completeness
• Manage duties as required to drive accurate and frictionless close of business; month and quarter-end responsibilities
  Qualifications