YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL

• Lead and develop a high-performing team of Senior People Process Strategists, coaching them to deliver transformation outcomes across multiple workstreams and geographies
• Set a vision and roadmap for continuous improvement across global People processes, aligned to enterprise automation and transformation goals
• Apply Lean Six Sigma and systems thinking principles to diagnose root causes, redesign processes, and embed automation and self-service at scale
• Partner with tech and product leaders to deliver solutions that balance process simplification, policy alignment, and end-user experience
• Oversee the creation of future-state process architectures that integrate seamlessly with AI-powered tools and platforms
• Ensure all process changes are backed by quantifiable success metrics such as time savings, SLA compression, ROI, and adoption rates
• Facilitate cross-functional design sessions with stakeholders to align on priorities, sequence work, and drive readiness across process, org, and tech dimensions
• Build transparent dashboards and diagnostic tools to monitor process health, highlight gaps, and identify new opportunities
• Champion end-user empathy, ensuring solutions are intuitive, accessible, and elevate the employee experience
• Institutionalize a culture of continuous improvement, empowering teams to challenge legacy processes and adopt a data-driven approach to change

ABOUT DOORDASH

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We are building a radically more efficient, intelligent, and AI-powered People Operating System. As the Senior Manager, People Process Transformation and Continuous Improvement, you will lead a global team of process strategists dedicated to reimagining the end-to-end people experience at DoorDash and Wolt.
In this role, you’ll lead bold, hands-on transformation that connects people, process, and technology in ways that save thousands of hours, improve employee experiences, and deliver measurable business impact. You will guide your team to compress cycle times, remove friction, and embed automation into our highest-impact People processes, while balancing scalability with the nuance of global and local requirements.
You will report directly to the VP, People Platforms and partner closely with COEs, business unit People leaders, engineers, product managers, and operations leaders worldwide. Your success will be measured by accelerated process velocity, measurable ROI, experience improvement, and lasting adoption.