senior manager, Performance Management at Starbucks

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Continuous Improvement, SLA Metrics, Predictive Analytics, Process Mining, Global Delivery Models, Cross-Functional Teams, Operational Data Interpretation, Stakeholder Influence, Change Management, Storytelling, Communication, Collaboration

Industry

Retail

Description

Support a single coordination point for leadership, consolidating progress updates, risk identification and performance reporting across our managed service provider ecosystem. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Proven ability to drive continuous improvement using SLA metrics, predictive analytics, and process mining tools Experience with global delivery models and cross-functional teams. Ability to interpret operational data into actionable insights and influence senior stakeholders with evidence-based recommendations Comfortable with a fast-paced environment and all aspects of change management Progressive experience with storytelling / communicating complex ideas and concepts and adjusting communication style to create relatable content for diverse audiences to gain collaboration. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. You will also have access to backup care and DACA reimbursement. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. We believe we do our best work when we're together, which is why we're onsite four days a week.

Responsibilities

Support a coordination point for leadership by consolidating progress updates, risk identification, and performance reporting across the managed service provider ecosystem. Drive continuous improvement using various metrics and tools while influencing senior stakeholders with actionable insights.