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Senior Manager, Player Support - Minecraft at Microsoft

Redmond, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Player Support, Team Leadership, Global Support Optimization, Community Engagement, Customer Service, Diversity and Inclusion, Empowerment, Problem Solving, Communication, Collaboration, Service Scaling, Passion for Gaming, Innovation, Growth Mindset, Creativity, Accountability

Industry

Software Development

Description

At Mojang Studios, the creators of Minecraft, we are on a mission to build a better world through the power of play. Why play? Well, play is at the heart of everything we do. It’s the blocky backbone of our games, the core of our development philosophy, and even the origin of our name. From the relentless experimentation of our endlessly inspiring community to the classrooms where Minecraft has become an essential teaching tool, play is the bedrock of our existence. We enable millions to create and play together, connect people across the globe, and foster a community that is among the most active and passionate in the world. Our community is global and incredibly diverse. When we are developing anything within our franchise, we keep this in mind. We want everyone to not only feel included in Minecraft, but also to see themselves in what we make. Our goal is for the Mojang Studios team to be as diverse as our community. Join Mojang as our Senior Manager, Player Support and lead the team that ensures every Minecraft player feels heard, helped, and happy. You’ll empower agents, optimize global support, and shape the future of player care. If you’re passionate about people, service, and scaling support with heart, this is your next adventure! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In the end, it’s the people of Mojang Studios that make this place truly special. When you join, you’ll find yourself in the company of incredibly bright, warm, and creative individuals – all united and working toward a single goal. Come help us reach it!

Responsibilities

Lead the team that ensures every Minecraft player feels heard, helped, and happy. Empower agents and shape the future of player care.