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Senior Manager - Pricing Platform.MGN Pak - TECH - Pricing Platform.MIT - P at Mashreq Careers

İzmir, Aegean Region, Turkey -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Production Support, Team Management, Vendor Management, Software Quality Assurance, Requirement Gathering, Functional Specifications, UAT Support, Change Implementation, Loyalty Systems, Pricing Systems, Chatbot, IVR, Service Reporting, Mentoring, Compliance Controls, Technology Strategy

Industry

Banking

Description

* Responsible to manage and lead the production support & delivery for the Loyalty & Pricing applications. * Responsible to manage and lead the production support & delivery for customer experience applications such as chatbot, IVR. * Responsible to lead the production Support function at technology COV locations within the SLA, schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls. * Developing and executing the support strategy of technology by achieving objectives and goals. Accountable for 24x7 support and managing the Loyalty & Pricing system that can impact the bank with financial / operational loss, reputational issues, regulator warnings and penalties. * The major responsibilities include requirement gathering, requirement analysis, functional specifications and review, test scope identification, test case review, UAT support, product walkthrough and change implementation. * Other responsibilities include Interaction with Business Users, Vendors and Technology Stakeholders, Vendor Management Software Quality Assurance, Monthly service reporting, Periodic Status Update and People management including guiding and mentoring the team and delivering unique service by providing high quality of support. * Guide the team members on managing day to day operations and provide them assistance to clear the blockers they face. * Document the learnings and conduct knowledge sharing sessions. * Be open to accept new applications responsibility and to work on newer roles, learn required tech skills.

Responsibilities

The Senior Manager is responsible for leading production support and delivery for loyalty, pricing, and customer experience applications. They must ensure operational stability, manage vendor relationships, and oversee quality and compliance controls within the technology department.