At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Process Senior Manager provides expertise on internal processes and administers workflows to department teams. Oversees the performance management, process optimization, and analysis functions. Aligns department processes to ensure efficiency, effectiveness, and compliance with organizational goals. Improves productivity and contributes to the success of the organization. What you will do:

• Collaborates with multiple departments on strategic initiatives to maximize resources for process improvements.
• Analyzes potential risks and ensures that organizational processes adhere to legal, regulatory, and compliance requirements.
• Communicates the direction on the process improvement strategy and encourages feedback by soliciting ideas from employees.
• Consolidates information on stakeholder requirements, department capabilities, and risk appetite when considering the process management strategy.
• Controls a network of information-sharing to ensure transparency and communication across the organization.
• Creates key performance indicators to measure output and inform the decision-making process. Defines the strategy for cross-functional collaborations with subject matter experts to efficiently conduct process assessments.
• Ensures governance of internal processes and leverages dashboards to monitor department activities.
• Develops policies and procedures to guide team performance and ensure exceptional service delivery through proactive customer engagement.

*This is a fully remote role with limited travel up to 10% *

REQUIRED QUALIFICATIONS:

• 7+ years experience in process improvement.

PREFERRED QUALIFICATIONS:

• Adept at execution and delivery (planning, delivering, and supporting) skills
• Adept at business intelligence
• Adept at collaboration and teamwork
• Mastery of problem solving and decision-making skills
• Mastery of growth mindset (agility and developing yourself and others) skills

EDUCATION:

• Bachelor’s degree preferred/specialized training/relevant professional qualification.

• Collaborates with multiple departments on strategic initiatives to maximize resources for process improvements.
• Analyzes potential risks and ensures that organizational processes adhere to legal, regulatory, and compliance requirements.
• Communicates the direction on the process improvement strategy and encourages feedback by soliciting ideas from employees.
• Consolidates information on stakeholder requirements, department capabilities, and risk appetite when considering the process management strategy.
• Controls a network of information-sharing to ensure transparency and communication across the organization.
• Creates key performance indicators to measure output and inform the decision-making process. Defines the strategy for cross-functional collaborations with subject matter experts to efficiently conduct process assessments.
• Ensures governance of internal processes and leverages dashboards to monitor department activities.
• Develops policies and procedures to guide team performance and ensure exceptional service delivery through proactive customer engagement