Senior Manager Processes at METRO/MAKRO

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Optimization, Lean Methodology, Waste Reduction, Operational Excellence, KPI Management, Change Management, Kaizen, Stakeholder Engagement, Data Visualization, Supply Chain Management, Cost Control, Performance Benchmarking, SOP Implementation, Problem Solving, Analytical Thinking, Cross-functional Leadership

Industry

Wholesale

Description

Company Description METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Job Description This position will be responsible for driving productivity, reduce waste/shrinkage, optimize processes and workflows, and ensure consistent application of lean methods to enhance efficiency, productivity of employees/ departments, cost control, and customer experience. Process Optimization & Waste Reduction Identify inefficiencies and bottlenecks across store operations, logistics, inventory, and customer service. Lead process improvement initiatives using Lean tools (continuous improvement) Reduce waste (time, materials, energy, labor) and improve workflow and resource utilization. Operational Excellence Implementation Drive consistent execution of SOPs and best practices in all stores. Standardize store processes to ensure performance benchmarking. Promote process automation or simpler technological tools to support frontline teams. Monitoring & KPI Management Define, track, and report key operational metrics (productivity, OSA, shrinkage, personnel hours, process cycle times). Compare store performance vs benchmarks; highlight deviations and propose corrective measures. Ensure accountability across MFC/ALC managers and support team for operational targets. Training, Coaching & Change Management Train MFC/ALC managers, supervisors, and staff on lean principles. Lead workshops / Kaizen events. Mentor others in continuous improvement and encourage ownership of performance outcomes. Customer Experience & Quality Ensure that operations improvements do not compromise quality and customer service. Monitor quality audits, customer feedback (VoC), complaints, returns related to operational inefficiencies. Cost & Resource Optimization Drive cost savings via better utilization of manpower, reduction of energy consumption, lower maintenance & repair costs. Manage asset, equipment, and stock (tools, materials) usage more efficiently. Reporting, Compliance & Accountability Maintain documentation of improvement projects, process changes, and outcomes. Collaborate with other departments (store operations, logistics, merchandising, HR) to align efforts. Ensure compliance with internal policies / legal / safety / quality standards. Qualifications University degree (Bachelors or Masters), preferably Business Management with a specialisation in Sales / Supply Chain and / or finance or related subjects. Additional Information Experience: 5+ years’ proven experience in process improvement, lean methods, operational excellence (ideally in retail or large store operations). Strong problem-solving skills, analytical mindset; ability to work with data to drive actions. Excellent communication, influencing, and stakeholder engagement skills. Ability to lead cross-functional teams, conduct workshops and mentor others. Good understanding of store operations, logistics, inventory, and customer experience components. Competent in using productivity tools / dashboards / basic data visualization.

Responsibilities

The role is responsible for driving productivity and reducing waste by optimizing workflows and implementing lean methods across store operations and logistics. It involves monitoring KPIs, standardizing SOPs, and mentoring staff to enhance overall operational efficiency and customer experience.