Senior Manager Product Management (Contact Center)
This role is based at our corporate office in Dallas, TX, or Remote
This is your chance to be part of the Hilton Reservations and Customer Care (HRCC) Team that is revolutionizing human hospitality in a digital world. As a Senior Manager Product Management for Hilton’s Contact Center platform, you will bring your technical and contact center skills to a hospitality company with an award-winning culture. Reporting to the Senior Director of HRCC Strategy, Product & Automation, you will help grow the Hilton contact center experience with an eye toward innovation, simplifying and enhancing guest and agent support, while ensuring our call center goals are accomplished.

YOU HAVE THESE MINIMUM QUALIFICATIONS:

• Seven (7) years or more of work experience in product, customer experience, high-volume contact center technology, customer support or related field
• Experience in Agile roadmap planning, including the use of tools like Jira to manage workflows and track progress
• Experience leading a team and influencing others
• Travel up to 10%

Please refer the Job description for details