Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America’s largest home and commercial services and energy solutions companies! We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Title: Senior Manager, Product Management
Status: Full Time
Department: Product & Marketing
Location: Birchmount Office (Markham)

SUMMARY:

We are seeking a results-driven Senior Manager, Product Management to lead the strategy, performance, and evolution of our Water Portfolio, which includes traditional and tankless water heaters, water purification solutions, and related offerings. Reporting to the VP of Product, this role owns the product lifecycle and P&L for the category, balancing customer needs, operational execution, and business outcomes.
The ideal candidate will have deep experience managing durable goods or home service products, particularly in a recurring revenue environment, strong financial and analytical capabilities, and a track record of cross-functional leadership.

Qualifications

• 7+ years of progressive experience in product management
• Strong financial literacy with direct experience managing a product P&L and leading business case development.
• Strong analytical and strategic thinking skills; comfortable working with data to drive decisions.
• Excellent interpersonal and cross-functional leadership skills, with the ability to influence and collaborate across operations, sales, and engineering.
• Bachelor’s degree in Business, Finance, Engineering, or a related field require

• Own the end-to-end strategy and performance of the water heater and water purification product portfolio.
• Develop and maintain a multi-year roadmap aligned with company priorities, market trends, and customer insights.
• Define category-level growth strategies, including pricing, positioning, lifecycle optimization
• Manage product continuity, working with various channel owners to deliver unit additions, while also managing customer attrition through insights & analysis, offers, and interfacing with customer-facing stakeholders to drive retention strategy
• Work closely with Product Development to deploy new product introductions.
• Own the P&L for the water product category and be accountable for delivering against growth and margin targets.
• Conduct detailed financial analysis, including forecasting, pricing strategy, and business case development for new initiatives.
• Partner with finance and supply chain teams to manage category performance, cost structures, and profitability.
• Partner with Sales, Marketing, Engineering, Supply Chain, and Field Operations to drive alignment, successful go-to-market execution, and service readiness
• Work closely with the VP of Product and broader product leadership team to ensure cross-category synergy and strategic alignment
• Engage with external partners and vendors on product enhancements, joint development, and supply relationships
• Lead and develop a team (1 product manager, 1 product analyst), fostering a culture of accountability, customer focus, and innovation.
• Provide mentorship, coaching, and professional development opportunities for junior team members

Qualifications

• 7+ years of progressive experience in product management
• Strong financial literacy with direct experience managing a product P&L and leading business case development.
• Strong analytical and strategic thinking skills; comfortable working with data to drive decisions.
• Excellent interpersonal and cross-functional leadership skills, with the ability to influence and collaborate across operations, sales, and engineering.
• Bachelor’s degree in Business, Finance, Engineering, or a related field required

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request