Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
People | Excellence | Change | Integrity | Co-prosperity
Role and Responsibilities
The Experience Product (services) Management team is organized under the Senior Vice President of MX Product Management. This team is tasked with developing and executing the go-to-market strategy for Samsung Wallet in the US market. This includes service planning, value proposition definition, situation analysis, creating business cases, driving go-to-market plans, service product marketing, and leading cross-functional teams to execute those plans.
The Senior Manager, Product Management of Samsung Wallet is responsible for defining, developing, and optimizing digital wallet solutions for Samsung’s Wallet apps & services. This position will oversee the product lifecycle, from strategy to execution, ensuring the app enhances user experience, integrates with Samsung devices (smartwatches, smartphones), and aligns with digital wallet trends in the US market.
This position requires a blend of analytical skills, strategic thinking, and organizational influence. Key success factors in this role include strong project management skills, attention to detail, statistics/finance acumen, enthusiasm, a self-starter attitude, practicality, agility, collaboration and communication. Our business is evolving—we are looking for a creative and dynamic individual to bring a fresh approach to help drive the business.
The Senior Manager, Product Management of Samsung Wallet will report to the Director of Experience Product Management. This position will have significant interaction and work collaboratively with the business planning, operations, marketing, retail, finance, legal, product development, customer support, HR teams, and frequently interact with Senior Leaders within and outside the organization.

Role & Responsibilities

• Align the vision from Suwon’s Samsung Wallet team and define the launch and deployment plan for Samsung Wallet in the US market, focusing on user engagement, feature usages growth, monetization, and partner activation/integration, in the full GTM planning
• Identify and prioritize new and improved functionalities (i.e., OOBE, Feature usability, Consumer Experience Journey, AI-driven insights)
• Own the GTM planning process by building strategy and prioritization to coordinate with marketing activities
• Partner with marketing, account teams, other subsidiaries across the US, Suwon Wallet team, and other partners to enhance app capabilities and services accuracy
• Analyze user behavior, market trends, and feedback (VOC) to optimize app & services
• Ensure features comply with financial regulations and integrate with external platforms

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, App & Service Management and 8+ years of relevant experience
• Previous work experience in consumer technology sectors/products, and digital wallet, digital payments plus agile & cross-functional leadership
• Proven experience working with design, engineering, data analytics, and product development
• Experience with API integration and third-party Wallet services & technology solution partners (or other services integration experience)
• Analytical & problem-solving skills: ability to interpret user data & A/B testing results, and market trends to drive product decisions

Preferred Qualifications

• 10+ years of experience managing mobile apps, digital wallet platforms or other services (app management with merchandising)

Skills and Qualifications

LI-JM1

Life @ Samsung -
https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung -
https://www.samsung.com/us/careers/benefits/

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEAAccommodationsExt@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries

• Align the vision from Suwon’s Samsung Wallet team and define the launch and deployment plan for Samsung Wallet in the US market, focusing on user engagement, feature usages growth, monetization, and partner activation/integration, in the full GTM planning
• Identify and prioritize new and improved functionalities (i.e., OOBE, Feature usability, Consumer Experience Journey, AI-driven insights)
• Own the GTM planning process by building strategy and prioritization to coordinate with marketing activities
• Partner with marketing, account teams, other subsidiaries across the US, Suwon Wallet team, and other partners to enhance app capabilities and services accuracy
• Analyze user behavior, market trends, and feedback (VOC) to optimize app & services
• Ensure features comply with financial regulations and integrate with external platform