Senior Manager, Product Operations Playbooks and Toolkits Project Manager| Retail Bank Product Operations
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.
As a Senior Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects and programs for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
Individuals who excel in this role will have excellent communication skills, exhibit good judgment about when to escalate and when to problem-solve independently, have the ability to influence the team around them, and be passionate about delivering outstanding projects in a timely manner.

BASIC QUALIFICATIONS:

• Bachelor’s degree or military experience
• At least 5 Years of Project Management, Product Management, or Program Management experience
• At least 3 Years of People Leadership experience

PREFERRED QUALIFICATIONS:

• UX Design, Knowledge Management, or Learning Resource Design experience
• PMP or Agile certification
• Org-wide Communication and Change Management experience
• At least 5 years of People Leadership experience
• Masters / MBA degree

• Leading a top organizational priority for Retail Bank Product Operations, providing strategic direction to projects, peers, and key partners
• Design, develop, and manage the strategy and roadmaps for a new org-wide service offering in a dynamic environment, making revisions as needed to keep pace with changing requirements and inputs
• Own reporting and escalations structure to senior leadership, including inputs to MBRs, portfolio reviews, risk forums, and newsletters
• Leveraging problem solving and influencing skills to ensure program and project plans deliver on intent
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment
• Partner cross-functionally with stakeholders to provide strategic and tactical thought partnership to effectively drive project delivery
• Develop a target state operating model with sustainability plans that address evolving business needs, target user audience, staffing requirements, and talent development.