JOB SUMMARY

The Senior Manager, QCC Operations, is responsible for leading and overseeing a team of QCC Managers across Distribution, Production, Transportation, and Maintenance. This role focuses on engaging team members, optimizing operational excellence, and ensuring compliance with quality, safety, and regulatory standards. The Senior Manager provides vision, direction, and measurable goals for the functional units while driving cost per piece through cost control and strategic initiatives.

EDUCATION, EXPERIENCE & CERTIFICATIONS

• Minimum of 5 years in distribution and/or manufacturing operations.
• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred.

FUNCTIONAL SKILLS

• Proven track record of successfully leading and mentoring teams
• Strong understanding of cost control, process optimization, and strategic implementation
• Excellent communication and interpersonal skills
• Ability to develop and manage incentive programs and labor planning
• Experience in enforcing quality, safety, and regulatory standards
• Leadership and team management
• Operational planning and execution
• Process optimization and productivity enhancement
• Cost control and financial management
• Strategic thinking and problem-solving
• Effective communication and direction setting
• Compliance with regulatory standards

Team Member Engagement

• Lead a minimum of two functional units (dough production & sanitation, warehouse inbound/outbound, transportation, customer service, or maintenance).
• Provide vision, direction, and measurable goals for direct reports.
• Hire, mentor, evaluate, and if necessary, discipline team members.
• Develop incentive programs, manage labor planning, and support leaders’ development

Operational Excellence

• Drive cost per piece through cost control and strategic initiatives.
• Enforce quality, safety, and regulatory standards.
• Optimize processes and productivity; implement strategic initiatives.
• Serve as the primary operations leader in the Director’s absence

Financial Leadership

• Help create and manage annual operating and capital budgets.
• Analyze P&L, identify cost-saving opportunities without sacrificing quality.
• Track capital improvements and budget expenditures

Customer & Stakeholder Engagement

• Build relationships with franchisees, store GMs, suppliers, and internal customers.
• Model service-oriented best practices and ensure delivery accuracy.
• Drive inclusive culture to support Papa John’s brand