Senior Manager - Quality and Performance at Downer Group

Bendigo, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality assurance, Contract performance management, Facilities management, KPI frameworks, Performance reporting, Stakeholder engagement, Governance, Risk management, Budgeting, Cost control, Compliance, Continuous improvement, Operational delivery, Strategic planning

Industry

Civil Engineering

Description

We currently have an opportunity for a Senior Manager - Quality and Performance to join our Health & Education team in Bendigo and play a key role in ensuring safe, compliant and high‑performing facilities that support essential community services. Reporting to the Facilities Director, you'll help deliver high‑quality outcomes that support our essential services. What You’ll Do This role offers a broad scope, with key responsibilities including: * Lead the day‑to‑day delivery of facilities management services across a diverse portfolio, ensuring contractual, safety and performance obligations are met. * Build strong, collaborative relationships with clients, partners and internal teams to deliver responsive and reliable outcomes. * Oversee planned and reactive maintenance activities, driving consistency, compliance and continuous improvement. * Support financial performance through effective budgeting, cost control and reporting aligned to contract requirements. * Foster a positive, inclusive and safety‑focused culture where people feel supported to do their best work. What You’ll Bring * Extensive experience in quality assurance and contract performance management within complex PPP or regulated environments. * Demonstrated capability in managing KPI frameworks, performance reporting and assurance activities to drive continuous improvement. * Experience working within healthcare, infrastructure or facilities management environments (highly regarded). * Strong stakeholder engagement skills, with the confidence to partner effectively with clients, regulators and internal teams. * A proactive, detail‑focused approach with the ability to balance governance, risk and operational delivery. More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients. Why Downer? At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving. What It Means to Belong at Downer We’re proud of our high-performance culture and commitment to diversity, offering: * Training and development to support and diversify your career. * With 30% of vacancies filled internally you’ll find real opportunities to advance your career. * Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more. * Employee Assistance Program: professional support for you and your family when you need it most. You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas. We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging. We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you. As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it. If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.

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Responsibilities

Lead the daily delivery of facilities management services across a diverse portfolio while ensuring contractual, safety, and performance obligations are met. Oversee maintenance activities and financial performance through effective budgeting, cost control, and reporting.