The Senior Manager, QA and Governance leads a globally distributed team to ensure the delivery of high-quality HR services and governance across the organization and implementation of the QA framework. This role is pivotal in supporting the QA and Governance team, including a QA Services Project Manager, a QA Specialist, and an Experience Consultants. The Senior Manager champions process optimization, compliance, and strategic communication to enhance the overall employee experience and operational efficiency.
What You’ll Do for Us:

TECHNICAL SKILLS:

• Proficiency in Project Management software and tools (e.g., MS Project, Asana, Trello).
• Expertise in Process Improvement tools and methodologies (e.g., Six Sigma, Lean, process mapping, gap analysis).
• Strong knowledge of Change Management practices and tools.
• Familiarity with Agile frameworks and methodologies.
• Advanced data analysis and interpretation capabilities (e.g., Excel, SQL, Tableau).
• Excellent writing and verbal communication skills.
• Leadership and organizational capabilities.
• Ability to develop and deliver training programs.
• Knowledge of Design Thinking principles.
• Certifications (PMP, Six Sigma, Lean, Agile) are a plus.

EDUCATION AND WORK EXPERIENCE NEEDED:

• Bachelor’s degree in business administration, Human Resources, or related fields; advanced degrees and certifications (e.g., PMP, Six Sigma) are advantageous.
• 7+ years of relevant experience in a multinational and customer-facing environment, with proven experience in a leadership role.
• At least 3 years of experience in QA, process improvement, or governance roles.
• Experience with HR Information Systems (HRIS) such as Workday or SAP.
• Strong analytical skills and proficiency in data analysis tools and methodologies.
• Excellent communication and stakeholder management skills.
  Annual Incentive Reference Value Percentage:15
  Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target

Please refer the Job description for details