senior manager, regional operations at Starbucks

, , -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Expertise, Coaching for Operational Excellence, Culture, Collaboration, Effective Communication, Business Acumen, Problem Solving, Prioritizing, Planning, Data Analysis, Relationship Building, Influencing, Cultural Sensitivity, Adaptability, Leadership, Consultation

Industry

Retail

Description

senior manager, regional operations Location: Hong Kong Support Center, Hong Kong Job Family: Operations Now Brewing – Talent Seekers! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee but also connection. We are a neighborhood gathering place, a part of your daily routine. Get to know us and you will see: we are so much more than what we brew. We call our employees partners because we are all partners in shared success. We are known to develop and support partners who are guided by the passion of providing service to others. We make sure everything we do is through the lens of humanity—from our commitment to the highest-quality coffee in the world, to the way we engage with our customers and communities to do business responsibly. Our Mission: To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup, and one neighborhood at a time. The Hong Kong Support Center (HKSC) is the regional corporate hub for the 15 markets in the Asia Pacific region - Australia, Brunei, Cambodia, Hong Kong/Macau, India, Indonesia, Korea, Laos, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. With over 5,800 stores, the region is a key growth driver for the organization. Job Summary and Mission This job contributes to Starbucks and geographical licensee success by collaborating with Market operations leaders, ops services, Regional directors-general managers and Regional cross-functional partners to create the Starbucks Experience and continuously improve market operational health. By leveraging operational expertise, they build market operations capability and provide business consultation to drive results across different markets and licensees in a geographically defined region. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Operational Expertise - Maintains expert knowledge in current store operations, including standards, tools, resources and all Channels. Seeks knowledge about new programs and innovation that will alter store operations. • Uses established resources, tools and time in stores to stay current on store operating standards, procedures and Global Licensing Framework Standards • Can articulate why operational programs and standards are important to the business and the value to the Licensee • Proactively connects with operational subject matter experts to build self-capability when gaps are identified and to learn about new programs • Anticipates operational questions that Market ops leaders will pose and prepares responses Coaching for Operational Excellence - Works shoulder-to-shoulder with Market ops leaders to cultivate relationships based on trust. Builds operations and leadership capability by coaching and ensuring operational expectations are understood and achieved. • Assesses Market ops leader capability using their Approach and the Learning> Owning > Advising development path to support their growth • Role-models using Ops Excellence tools and resources to build capability in Market ops leaders • Sets operational expectations with Market ops leaders and helps them identify standard gaps and opportunity gaps • Consults with Market ops leaders to develop effective Action Plans and follows up to ensure improvements are sustained Culture, Collaboration & Effective Communication - Leads through Our Mission & Values while collaborating with Market and Regional leaders. Seeks to understand cultural norms, licensee structures and ways of working across Markets. Clearly communicates information and ensures alignment. • Clearly communicates operational priorities, programs and expectations to enable Market adoption, often through leader-led cascade • Adjusts communication as needed to ensure understanding across cultures and language barriers • Develops and maintains effective feedback loops with Market ops leaders to ensure alignment on priorities • Maintains strong connections with Regional ops services, cross-functional teams and subject matter experts to leverage when support is needed • Captures key learnings from program implementation and shares with Regional teams to improve future plans Portfolio Responsibilities - Identifies and builds relationships with the right-level ops leaders in each Market. Understands the competitive landscape, culture and organizational structure of each Licensee to drive strategic market growth and brand presence. • Establishes relationships with right-level Market ops leaders and maintains regular connections • Provides frequent business consultation that adds value for Market ops leaders while influencing without authority • Understands the organizational structure and ways of working within each Licensee • Maintains expert knowledge of each Market’s competitive landscape and how the Brand is positioned • Understands Market growth strategy inclusive of store unit economics, store formats and channels • Anticipates impact of change on each Market and leads using change management resources Business Acumen & Problem Solving - Leverages data and observation to understand performance of each Market and impact to Regional results. Guides Market ops leaders to identify and solve problems that improve the business. Elevates operational problems that cannot be solved at the Market level to appropriate support teams • Assesses Market operational health and links to business performance trends • Balances data, observation, and current economic and political climate to identify emerging Regional and Market operational trends and solve problems • Consults with Market ops leaders on business results, problems to solve and action plans • Considers Regional priorities when influencing Market business plans • Provides ops consultation on market initiatives • Works cross-functionally to solve problems that are not in control of Market ops leaders Prioritizing & Planning - Partners with Regional ops services and Market ops leaders to plan for implementation and sustainment of programs. Creates intentional plans to spend time with Market Ops Leaders – virtually and in Market – to build capability and drive results. • Builds a calendar that includes preparation work, shoulder-to-shoulder work, follow up, reflection, connections with Regional teams, personal development and time to maintain operational expertise • Consistently identifies actions that are most needed to support Market and Regional priorities • Adjusts approach and priorities when results and/or implementation do not meet expectation • Consults with Market ops leaders on their Annual Planning Calendar to support timely implementation of region and market priorities Summary of Experience • Experience in retail/field based role managing a multi-unit retail, F&B or service organization – 5+ years • Experience in the retail/field based role developing and implementing corporate initiatives – 3 years • Leading and managing accountability with direct teams and/or business partners (licensees, franchisees)– 3 years Required Knowledge, Skills and Abilities • Experience as a retail district manager or above in the Starbucks system would be preferred • Demonstrated ability to collaborate with diverse teams across different levels of seniority and helping others succeed • Demonstrated ability to analyze market profitability and data trends, apply targeted problem solving to achieve business priorities and create pathways to excellence • Demonstrated ability to influence without authority, build relationships and inspire actions • Ability to navigate through and thrive in ambiguous situations; embraces and quickly adapts to changes • Cultural sensitivity and competency to identify differences across cultures and adjust to work effectively. • Excellent verbal and written communications skills (English). Fluency in languages in the geographic region would be a plus. Our Promise • Our partner promise: Bridge to a better future • Our customer promise: Serve the world's finest coffee with a moment of connection • Our farmer promise: Ensure the future of coffee for all • Our community promise: Contribute positively • Our environmental promise: Give more than we take • Our shareholder promise: Generate long-term returns Let us give you the opportunity to be part of something bigger than yourself. It is time for you #tobeapartner. Apply today! We offer a competitive local compensation package with relocation support. All partners (employees) and applicants will be treated fairly, without regard to gender, race, color, national origin, citizenship, religion, age, physical or mental disability, sexual orientation, marital/family status, gender identity or other factors protected by law. We have zero tolerance for any type of discrimination or harassment based on the foregoing.

Responsibilities

The Senior Manager of Regional Operations collaborates with market operations leaders and cross-functional partners to enhance operational health and create the Starbucks Experience. This role involves coaching, building operational capability, and driving results across various markets in the Asia Pacific region.