Join LEGO ® Retail as we transform our commercial planning operations! We’re looking for a strategic leader to optimize processes, inspire change, and foster a culture of excellence. Collaborate with cross-functional teams and influence key partners to streamline our approach and enhance efficiency. If you’re passionate about innovation and building strong relationships, help us inspire the builders of tomorrow.

PLAY YOUR PART IN OUR TEAM SUCCEEDING

The Senior Manager, Retail Commercial Optimization, will lead the design, implementation, and optimization of core processes to drive LEGO Retail commercial planning, new business model adoption, and operational excellence. This role requires a strategic problem solver with a strong ability to manage cross-functional initiatives, optimize workflows, and objectively implement change management strategies that enhance organizational efficiency and enable sustainable growth.
The ideal candidate will have a proven track record in retail operations, process improvement, and organizational transformation, combined with a deep understanding of commercial planning and business model innovation.

Do you have what it takes?

• Extensive experience in retail operations, process improvement, or similar roles at Retail or Consumer Goods companies. Familiarity with retail industry trends, technologies, and consumer behaviors.
• Experience leading multiple projects and business partners in a fast paced, results focused business environment, and build phenomenal working relationships
• An enthusiastic, positive can-do approach and determination to overcome obstacles, results orientation with a focus on quality, efficiency and operational excellence
• Natural curiosity- always looking to understand why something has happened and looking for the ‘so what’

1. Optimize Retail Commercial Planning Operations

• Document and socialize standardized processes for annual and quarterly retail commercial planning in partnership with Finance, Digital and Operations functions to create a revised end to end working approach.
• Support and enable a shift from annual planning cycles with LR to a continuous, full year funnel approach.
• Support LRCD colleagues in aligning to this streamlined work plan, ensuring the right tools and processes are in place for ICP and Channel Sales leads to operate effectively and efficiently.
• Partner with LRCD Commercial Performance team to create structured learning and insights loops around commercial strategy and planning, ensuring LRCD is operating as a coherent ecosystem within LR

1. Change Management & Interventions

• Lead relevant organizational change initiatives to align teams with new processes, tools, and strategies.
• Develop communication and training plans to ensure partner agreement and adoption, partnering with Global teams and PPC to ensure effective and relevant use of existing materials and programs.
• Monitor and measure the impact of change initiatives, engaging senior LR leaders on the change journey and signaling where interventions are needed to maintain business performance.

1. Operational Excellence & Thought Leadership

• Identify and address inefficiencies in annual commercial and corporate processes, relative to LEGO Retail processes and timelines, driving continuous improvement through written and presented recommendations for change to senior leadership.
• Partner with Commercial Performance and Finance to establish and track key performance indicators (KPIs) to monitor and improve process outcomes for the full LEGO Retail organization.
• Foster a culture of innovation, accountability, and data-driven decision-making through role-modeling and active skill building within the teams.
• Act as a trusted advisor to senior leadership on operational strategies and improvements. Coach and support team members to build organizational capability. Drive confidential organizational-based initiatives as needed.