Senior Manager- Retail Credit Initiation & Control (Mashreq Global Network) at Mashreq Careers

, , Pakistan -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Credit Policies, Risk Management, Data Entry Quality, Analytical Skills, Communication Skills, Interpersonal Skills, Process Improvement, Underwriting, Application Processing, Productivity Improvement, Exception Reporting, Training, Quality Projects, Service Standards, Capacity Planning

Industry

Banking

Description

Job Purpose To manage direct offshore – comprising the e2e onboarding process of retail products and to direct & control Personal Loans and Cards application processing end to end including underwriting, CPV and Disbursal processes by ensuring that the agreed service standards are met. Key Result Areas SLA/TAT: Ensure daily SLA achieved by a combination of monitoring and reviewing performance, spot checks and ensuring team discipline. Also ensure that all queries related to routine activities are responded by the concerned units within the time frames pre-specified. Constantly focus on data entry quality/credit policies to increase the approval rate Team Management: Efficient and effective handling of team in order to surpass the departmental goals in particular and organizational goal in general. To approve changes to enhance and improve Process. Increase productivity and improve Leaders skills. To review daily rejects/referrals and find ways to improve the reject/referrals thru training and applying continuous learning Credit: Good knowledge of credit policies pertaining to retail products and adherence to the parameters fixed as per country credit risk team Risk: Manage risks through exception reporting and reviewing applications processed. Ensure that all procedures laid down in the Operating procedures, PPG are adequately followed Interdependent co-ordination: To work closely with the other unit managers of / Business partners, Risk team to enable optimum co-ordination between the functioning of the units as well as enable adequate capacity planning to respond to forthcoming business volumes Morale: To promote an environment where all staff develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality Quality: To initiate and successfully follow up quality projects and productivity/work flow improvement reviews Escalation: Keep Unit/Division Heads advised of the regular activities and in particular, escalate exceptional occurrences, to enable appropriate action as well as report extraordinary occurrences and corrective and preventive actions taken Audit: To obtain satisfactory in group and other internal audits. Knowledge, Skills and Experience High level of maturity and good communication skills are required to balance the needs and expectations of internal and external stakeholders and staff Good managerial and interpersonal skills with an ability to supervise teams Sound knowledge of credit policies and understanding of system In depth knowledge of procedures pertaining to cards data entry/CPV processes Must be able to work under pressure with short/ challenging deadlines Graduate with 5+ years’ work experience in Retail products onboarding environment Good analytical skills Should have handled a similar role for atleast 2-3 years

Responsibilities

Manage the end-to-end onboarding process of retail products and oversee Personal Loans and Cards application processing. Ensure service standards are met while managing team performance and risk through effective coordination and quality initiatives.