Senior Manager - Retail Sales at Essar Career Site

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, People Management, Communication, Negotiation, Analytical Skills, Customer Focus, Retail Operations, Sales Strategy, P&L Management, Visual Merchandising, Team Leadership, Training, KPI Monitoring, Market Research, Inventory Management, MS Excel

Industry

Consumer Services

Description

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } 1. SALES STRATEGY & TARGET ACHIEVEMENT * Develop and implement retail sales strategies to achieve monthly, quarterly, and annual targets. * Manage P&L for the retail business and monitor financial performance of stores. * Analyze sales trends, product performance, and store-wise revenue to identify improvement areas. -------------------------------------------------------------------------------- 2. STORE OPERATIONS MANAGEMENT * Oversee day-to-day operations across all retail outlets. * Ensure adherence to store SOPs, visual merchandising standards, and customer experience benchmarks. * Implement promotional activities, seasonal campaigns, and in-store events. -------------------------------------------------------------------------------- 3. TEAM LEADERSHIP & DEVELOPMENT * Lead, mentor, and manage Retail Store Managers and sales teams. * Conduct regular training sessions on selling skills, product knowledge, and customer service. * Monitor team KPIs, provide performance feedback, and drive productivity culture. -------------------------------------------------------------------------------- 4. BUSINESS EXPANSION & MARKET DEVELOPMENT * Identify opportunities for new store openings, market expansion, and growth channels. * Coordinate with real estate, projects, and marketing teams for new outlet rollouts. * Conduct market research on competitors, customer preferences, and trends. -------------------------------------------------------------------------------- 5. INVENTORY & STOCK MANAGEMENT * Monitor stock levels, shrinkage control, and replenishment cycles. * Ensure timely coordination with supply chain for stock distribution. * Review slow-moving and fast-moving products and recommend corrective actions. -------------------------------------------------------------------------------- 6. CUSTOMER EXPERIENCE & RELATIONSHIP MANAGEMENT * Drive initiatives to enhance customer satisfaction, retention, and overall store experience. * Handle escalated customer issues and ensure quick resolution. * Maintain strong relationships with key customers and corporate partners (if applicable). -------------------------------------------------------------------------------- 7. REPORTING & ANALYTICS * Prepare and present weekly/monthly sales performance reports to management. * Track KPIs such as: * Store-wise sales * Conversion rate * Average bill value (ABV) * Footfall vs. sales * Staff productivity

Responsibilities

This role involves developing and executing retail sales strategies to meet financial targets, while overseeing all day-to-day store operations, ensuring adherence to standards and managing promotional activities. The manager will also be responsible for leading, mentoring, and developing the retail store teams to drive productivity and performance.