Senior Manager Sales Enablement at Asurion

Mabalacat, Pampanga, Philippines -

Full Time

Start Date

Immediate

Expiry Date

17 Mar, 26

Salary

0.0

Posted On

17 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Enablement, Team Leadership, Data Analysis, Process Improvement, Customer Retention, Training Development, Communication, Interpersonal Skills, Analytical Skills, Problem Solving, Strategic Vision, Call-Center Operations, Microsoft Office Suite, Collaboration, Organizational Skills, Presentation Skills

Industry

Computers and Electronics Manufacturing

Description

Senior Manager, Sales Enablement For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. What you will be doing: The Sales Enablement Senior Manager will lead a team that is responsible for building and growing productive relationships across the New Business Sales Channels to achieve and exceed assigned sales targets and company initiatives. The Sales Enablement Senior Manager will lead an Enterprise Client/Site across multiple New Business Enterprise Clients. Through operational partnerships, team leadership and development, data interpretation, accountability conversations, and as driver of a collaborative sales culture, the Sales Enablement Senior Manager will own customer retention and acquisition strategies. This position will work closely with cross-functional partners and external clients to identify growth opportunities and process improvements. Essential Duties and Responsibilities: Build relationships with key stakeholders within the Expert Performance and Operations teams Collaboratively architect and implement key strategic initiatives and tactical plan of action, tools, and trainings focused on Expert sales and customer retention that specifically drive sales performance for all channels Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation Partner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organization Assist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies Provide insight to and support incentive plan communications as needed Demonstrate functional understanding of company’s core financial performance Responsible for meeting and exceeding timing, goals, and objectives on assignments Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress Valid driver’s license and ability to travel as needed for the business – up to 25% Here’s what you’ll bring to the team: Ability to build and maintain relationships and partner effectively across diverse internal organizations Demonstrated ability to lead & develop team of technically minded individuals Excellent analytical and problem-solving skills Proactively identify and meet customer needs Excellent communication, interpersonal and organizational skills with a hands-on management style Ability to take detailed technical observations and roll-up to a strategic vision around which other teams can organize Strong ability to present both strategy and performance of execution to executive leadership team on a weekly basis Experience leading strategic business transformational activities Experience in supporting call-center operations Experience using Microsoft Office Suite products such as Excel, Access, Visio, and PowerPoint Bachelor's Degree with relevant experience; advanced degree encouraged 3-5 years’ work experience in a related field such as sales or operations Black Belt certification encouraged 3-5 years collaborating with senior leaders to recommend, plan, and execute organizational initiatives We take care of you (benefits/perks): Competitive pay and benefits including health, dental, and vision Retirement savings plan Paid time off Continuing education support Ongoing training to grow your skills About Asurion Asurion helps people protect, connect, and enjoy the latest tech – to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click, or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps, or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it. Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Responsibilities

The Senior Manager of Sales Enablement will lead a team to build relationships across New Business Sales Channels and drive sales performance. This role involves developing customer retention strategies and collaborating with cross-functional partners to identify growth opportunities.