Senior Manager, Sales Enablement at Asurion

Cebu City, Central Visayas, Philippines -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Enablement, Customer Retention, Stakeholder Management, Process Improvement, Data Analysis, Training Development, Performance Metrics, Incentive Programs, Collaboration, Presentation Skills, Financial Performance, Operational Objectives, Project Management, Communication, Problem Solving, Customer Solutions

Industry

Computers and Electronics Manufacturing

Description

This position resides in the Customer Solutions team focused on any customer facing solution - across all connected home channels - from processing claims to technical support. The Senior Manager, Sales Enablement will collaboratively carry out the subscriber retention strategy set. This person will be responsible for developing and implementing the tactical plans and creative content that support these key strategic initiatives, including a focus on sales-driving behaviors and customer retention efforts. This person will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initiatives. What you will be doing: This position resides in the Customer Solutions team focused on any customer facing solution - across all connected home channels - from processing claims to technical support. The Senior Manager, Sales Enablement will collaboratively carry out the subscriber retention strategy set. This person will be responsible for developing and implementing the tactical plans and creative content that support these key strategic initiatives, including a focus on sales-driving behaviors and customer retention efforts. This person will also inform the development and continuous analysis of key performance indicators. They will be responsible for understanding the Expert-level behaviors behind the indicators and in collaboration with other key stakeholders (Operations, Process Improvement, Compensation, etc.), ensuring that incentive programs are reinforcing desired behaviors. These behaviors should support the larger operational objectives and result in the organization meeting certain key AOP initiatives. Essential Duties and Responsibilities: Build relationships with key stakeholders within the Expert Performance and Operations teams Collaboratively architect and implement key strategic initiatives and tactical plan of action, tools, and trainings focused on Expert sales and customer retention that specifically drive sales performance for all channels Lead aspects of process improvement for the sales and subscriber retention strategy and projects including cost/benefit analysis, process analysis, data analysis, solutioning, and implementation Partner Expert Enablement and support teams to optimize incentive programs across the Customer Solutions organization Assist in developing training materials for frontline Experts and leaders that help support desired behaviors; partner with cross-functional teams (Instructional Design, Learning & Development, etc.) to design and deploy Work with Operations leaders to implement and evaluate sales initiatives; independently make real-time decisions to adjust or correct strategies or expectations as needed Partner with Quality leaders to make sure customer experience is protected and contractual obligations are met as part of KPI development Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies Provide insight to and support incentive plan communications as needed Demonstrate functional understanding of company’s core financial performance Responsible for meeting and exceeding timing, goals, and objectives on assignments Develops and delivers presentations to senior leadership to communicate proposals, initiatives, and progress Use this site to view the status of applications you’ve submitted and to take action on important tasks related to those applications. Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way: Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen. One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints. Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services. Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking. Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

Responsibilities

The Senior Manager, Sales Enablement will develop and implement tactical plans and creative content to support subscriber retention strategies. They will also analyze key performance indicators and collaborate with stakeholders to ensure incentive programs reinforce desired sales behaviors.