Senior Manager – Sales Training & Quality at Software Finder

201 District, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Training, Quality Assurance, Sales Operations, Lead Generation, Call Quality, Conversion Improvement, Coaching, Analytical Capability, Performance Improvement, Training Strategy, Skill Gap Analysis, Call Evaluation, KPI Tracking, Leadership, B2B Sales Funnels, Data-Driven

Industry

IT Services and IT Consulting

Description

Position: Senior Manager – Training & Quality Experience Required: 6+ years Timings: 7:00 PM – 4:00 AM (PKT) Location: Lahore (On-site) Role Overview We are seeking a strategic and performance-driven Senior Manager – Training & Quality to lead the QA and Training functions for our SDR team. This role will be responsible for elevating call quality, improving lead conversion rates, and ensuring we consistently deliver high-quality, sales-ready leads to our vendor partners. The ideal candidate combines strong sales process understanding, coaching expertise, analytical capability, and a structured approach to performance improvement. Key Responsibilities 1. QA & Training Oversight Lead and manage the Quality Assurance and Training teams. Establish clear quality benchmarks aligned with business and vendor expectations. Ensure consistency in lead qualification standards and call excellence. 2. Call Quality & Conversion Improvement Analyze call audits, conversion metrics, and SDR performance trends. Identify gaps affecting lead quality and vendor satisfaction. Drive initiatives to improve call structure, objection handling, discovery depth, and closing techniques. Partner with operations leadership to enhance SDR productivity and efficiency. 3. Training Strategy & Execution Identify skill gaps through QA data, performance metrics, and stakeholder feedback. Design structured training modules, playbooks, and coaching frameworks. Implement onboarding and continuous learning programs for SDRs. Introduce role-based and performance-based development plans. Conduct refresher sessions, workshops, and targeted improvement training. 4. Call Evaluation Framework Develop and implement a standardized call evaluation system. Define scoring criteria aligned with lead quality and vendor expectations. Ensure objective, data-driven call assessments. Create feedback loops to enable actionable coaching for SDRs. Monitor adherence to scripts, compliance standards, and qualification frameworks. 5. Performance & Reporting Track KPIs such as: Lead quality scores Conversion rates Call compliance Vendor feedback metrics Present quality insights and improvement plans to senior leadership. Drive accountability across teams through measurable targets. Qualifications & Experience 6+ years of experience in Sales Training, Quality Assurance, or Sales Operations (preferably within SDR or lead generation environments). Proven track record of improving conversion rates and call performance. Strong understanding of B2B sales funnels and lead qualification frameworks. Experience designing structured training programs and QA scorecards. Data-driven mindset with strong analytical skills. Excellent coaching, leadership, and communication abilities.

Responsibilities

This role involves leading the Quality Assurance and Training teams for the SDR function, establishing quality benchmarks, and driving initiatives to improve call structure and lead conversion rates. The manager will also be responsible for designing and implementing structured training modules and continuous learning programs based on identified skill gaps.