Senior Manager - SAP-Project Management at Bristlecone Inc

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, SAP, Customer Support, Service Quality, Program Governance, Business Development, Collaboration, Escalation Management, Reporting, Quality Processes, Profitability Management, Mentoring

Industry

IT Services and IT Consulting

Description

The responsibilities include: Project Management Experience – Should have at least 20 years experience of SAP project management, Fixed Price milestone payment, T&M/Staffing. Should have experience of leading AMS engagements as well. SAP Background – Preferred at least 5 years of SAP experience in non-PM role Project Oversight during execution phase: Overseeing the project from start to finish, including design, build, test, and post-go-live support Customer support: Lead customer support and participate and address program level discussion. Lead monthly steering committee meeting with customer. Service quality: Ensuring service quality, availability, and operational capability Program governance: Establishing effective program governance for each account Business development: Developing new business with clients and contributing to the SAP Business Group. Ability to interact with CxO levels Collaboration: Working closely with internal and external partners, including customers and project managers Escalation management: Managing escalations and customer communications Reporting: Ensuring weekly status reports goes from PM’s to clients and conducting internal governance meetings Adherence to internal quality (Delivery Excellence) processes Maintaing healthy profitability of every account considering sold versus delivered margins Mentor Project Managers ABOUT US: Bristlecone is the leading provider of AI-powered application transformation services for the connected supply chain. We empower our customers with speed, visibility, automation, and resiliency – to thrive on change. Our transformative solutions in Digital Logistics, Cognitive Manufacturing, Autonomous Planning, Smart Procurement and Digitalization are positioned around key industry pillars and delivered through a comprehensive portfolio of services spanning digital strategy, design and build, and implementation across a range of technology platforms. Bristlecone is ranked among the top ten leaders in supply chain services by Gartner. We are headquartered in San Jose, California, with locations across North America, Europe and Asia, and over 2,500 consultants. Bristlecone is part of the $19.4 billion Mahindra Group. EQUAL OPPORTUNITY EMPLOYER: Bristlecone is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. INFORMATION SECURITY RESPONSIBILITIES: Understand and adhere to Information Security policies, guidelines and procedure, practice them for protection of organizational data and Information System. Take part in information security training and act while handling information. Report all suspected security and policy breach to InfoSec team or appropriate authority (CISO). Understand and adhere to the additional information security responsibilities as part of the assigned job role.

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Responsibilities

The Senior Manager will oversee SAP project management from start to finish, ensuring service quality and operational capability. They will also lead customer support initiatives and manage escalations while mentoring project managers.