Senior Manager, Service & Delivery at Torani

San Leandro, California, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jul, 26

Salary

194888.0

Posted On

16 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Transportation Management, Strategic Planning, Team Leadership, 3PL Management, Operational Excellence, Process Improvement, Supply Chain Management, Analytical Skills, Cross-functional Collaboration, Budget Management, Performance Metrics, Contract Negotiation, Change Management, Problem Solving

Industry

Food and Beverage Services

Description

Senior Manager, Service & Delivery We are looking for a strategic and hands-on Senior Manager, Service & Delivery to join our team to play a central role in elevating our Customer Service and Transportation capabilities as Torani continues to grow. We are moving towards becoming a $1B business by 2030 and experiencing rapid growth across our teams and operations! Overseeing two critical functions, Customer Service and Transportation, you will be responsible for building team capability, strengthening processes, improving customer experience, and enhancing transportation performance and cost efficiency. The ideal candidate brings strong leadership, strategic thinking, operational discipline, analytical capability, and a passion for continuous improvement. Why You’ll Love Working at Torani: At Torani, we flavor more than just drinks - we flavor lives. As a proud Certified B Corporation, we’re committed to using business as a force for good. You’ll be part of a team that leads with heart, lifts each other up, and works together to build something bigger. We’re growing fast, and we want people who grow with us, people who lead with purpose, learn with curiosity, and love what they do. SUCCESS FACTORS (first 12-24 months) * People Developer and Team Builder: You have built strong, engaged, and high-performing Customer Service and Transportation teams with clear roles, accountability, and development plans. You have strengthened bench strength, elevated team capability, and created an environment of ownership, collaboration, and continuous improvement. * Customer Experience Champion: You have improved the end-to-end customer experience from customer order receipt through delivery by strengthening service, responsiveness, and issue resolution. You have strengthened first-time quality and reduced service failures through better process discipline and proactive problem-solving. Our customers know Torani as a trusted partner that is easy and enjoyable to work with. * Transportation Capability Builder: You have strengthened Torani’s transportation capabilities by improving carrier and 3PL performance, enhancing processes, and driving better execution across the network. You have improved service and cost performance while building the structure, capacity, and operating discipline needed to support both current operations and future growth. * Service & Transportation Process Excellence Driver: You have built efficient, cost-effective, and scalable processes across both Customer Service and Transportation by working cross-functionally with Warehouse Operations, 3PLs, Sales and other key partners. You have strengthened service execution through continuous process improvement, effective use of systems and data, and strong collaboration with internal and external partners. You have established and owned key performance indicators, including service, delivery, cost, and safety metrics, and used them to identify opportunities, drive improvements, and improve overall performance. As challenges arise, you have partnered with the right teams to develop practical solutions and ensure timely follow-through. * Cross-Functional Business Partner: You have built strong, trusted relationships across the organization and with key partners, including Warehouse Operations, Manufacturing, Quality, Planning, and Sales. You are seen as a credible, collaborative leader and a strong voice for Customer Service and Transportation in cross-functional decisions. * You Bring Fun too! You remind us that success isn’t just about what we achieve – it’s how we feel doing it, and you make sure it’s fun along the way. What You’ll Bring: * 8+ years of experience leading customer service and transportation operations in a high-volume food, beverage, or consumer goods environment, including people leadership * Proven expertise in managing third-party logistics (3PL) providers, carrier relationships, transportation performance, contracts, and budget * Experience leading large-scale implementations and driving improvements to systems and tools that enhance customer service and transportation execution. Salary Range: $175,399 - $194,888

Responsibilities

The Senior Manager will oversee Customer Service and Transportation functions to improve operational efficiency and customer experience. They will lead cross-functional teams to drive process excellence and support the company's growth objectives.