ABOUT US

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further information, visit www.bgis.com .

SUMMARY

The Senior Manager, Service Excellence is an operational & vendor Management role accountable for the delivery of service excellence for BGIS self-perform delivered services. Leads & drives initiatives aimed to enhance the overall client experience and satisfaction w/ these services with a focus on ensuring the delivery of high-quality services.
This role will work in collaboration with all key BGIS departments to ensure full support of all activities and play a key role in our INTEGRATED approach to operating buildings.

KNOWLEDGE & SKILLS

• Operational excellence (5 years in Operational Role).
• Customer care.
• Strong Communication.
• Analytical (identify root cause/ drive solution).
• Vendor relations management.

At BGIS we are committed to the development of our people – offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some include:

• On account operational leadership,
• Facility Management Office roles to support accounts,
• Project Management roles to lead and execute projects

Demonstrates strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals. Specifically, these responsibilities include but not limited to:

• Full involvement with recruiting talent
• Provides mentoring, coaching and guidance to all team members
• Objectively recommends compensation adjustments
• Manages all aspects of performanc