Senior Manager-Service Operation at GSK

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Efficiency, Strategic Objectives, Managed Service Provider (MSP) Operations, Sourcing, Onboarding, Continuous Improvement, Procurement Initiatives, Global Strategies, Supplier Relationship Management, Stakeholder Engagement, Risk Management, Compliance Oversight, Financial Benefit Capture, Service Level Agreements (SLA), Key Performance Indicators (KPI)

Industry

Pharmaceutical Manufacturing

Description

Are you energized by a leadership role where you can drive efficiency and shape strategic objectives across the organization? If so, this Senior Operations Manager- Complementary Workforce Staffing Services role could be an exciting opportunity to explore. The role will be accountable for managing the Managed Service Provider (MSP) Operations for several markets, delivering a range of projects/processes in partnership with the business around the sourcing, onboarding and management of the complementary workforce. The role will also require addressing queries and escalations from across the business that come through the CW Service. Strategically, the role will be required to drive a culture of continuous improvement to both processes and services and ensure ongoing organizational alignment to the CW Operating Model. To drive effective sourcing, leading procurement initiatives and executing global strategies effectively you will be: Working closely with MSP and agency suppliers and business stakeholders across multiple countries & areas for problem solving and issue resolution Leveraging category and market expertise Operating in a truly global manner Utilizing GSK Procurement policies, procedures, processes, systems and methodologies Engaging and building strategic relationships with key stakeholders and business partners in GSK Understanding the business requirements of key stakeholders and business partners and positioning the Procurement value proposition Identifying and delivering business benefits aligned to assurance of supply, quality, service, cost and innovation Ensuring financial benefit delivered is recognized by affected stakeholder communities and Finance groups to allow benefit capture and transparent decision making on how benefits are allocated by the business units, in line with the Spend Management Framework Leading, developing and managing the supply base for the in scope spend Building and leading effective strategic relationships with key suppliers Driving sustainable value for GSK from key supplier relationships Holding CW suppliers including Managed Service Provider (MSP) accountable to their agreements, Service Level Agreements (SLA) and Key Performance Indicators (KPI). Engaging with key stakeholders across the organization, influencing to endorse sourcing strategy and budgeting approach Identifying new savings opportunities, deliver quality, cost and innovation Daily support for GSK line managers with respect to GSK CW guidelines, policies and procedures including training and legal topics Heavy focus on risk, legal and compliance oversight across businesses for complementary workforce contracting, management and payment across GSK business areas Influencing GSK senior management decisions when significant complementary workforce, outsourcing and overall talent portfolio decisions are being made Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: Bachelor’s degree 10-15 yrs of experience in complementary worker end to end source and select processes Experience and working knowledge of Complementary Worker laws and regulations Supplier Relationship Management Experience Experience developing customer relationships with various internal functions at all levels of the organization Experience in working with Virtual Teams Reporting/Analytical Experience Proven ability to represent company interests when dealing with 3rd Parties Hands on approach when solving problems The ability to work in culturally diverse teams and reconcile cultural differences to successfully deliver projects Ability to work under pressure within a continually changing environment. Strong interpersonal and influencing skills High learning agility and dealing with ambiguity CCWP Certified, Certified Contingent Workforce Professional would be an asset #LI-GSK Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. It has come to our attention that the names of GlaxoSmithKline or GSK or our group companies are being used in connection with bogus job advertisements or through unsolicited emails asking candidates to make some payments for recruitment opportunities and interview. Please be advised that such advertisements and emails are not connected with the GlaxoSmithKline group in any way. GlaxoSmithKline does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection with recruitment with any GlaxoSmithKline (or GSK) group company at any worldwide location. Even if they claim that the money is refundable. If you come across unsolicited email from email addresses not ending in gsk.com or job advertisements which state that you should contact an email address that does not end in “gsk.com”, you should disregard the same and inform us by emailing askus@gsk.com, so that we can confirm to you if the job is genuine. We are a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Find out more on our career site.

Responsibilities

This role is accountable for managing Managed Service Provider (MSP) Operations across several markets, focusing on the sourcing, onboarding, and management of the complementary workforce while addressing related queries and escalations. Strategically, the manager must drive continuous process improvement and ensure organizational alignment with the Complementary Workforce (CW) Operating Model.