Senior Manager, Social Media Operations and Project Management at the LEGO Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Mar, 26

Salary

0.0

Posted On

28 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Operations, Creative Collaboration, Budget Management, Cross-Functional Alignment, Resource Planning, Workflow Management, Social Media Strategy, Process Optimization, Team Leadership, Communication, Analytical Skills, Attention to Detail, Problem Solving, Time Management, Stakeholder Management

Industry

Manufacturing

Description

Job Description Are you a strategic and detail driven Project & Operations leader looking to shape how a global brand shows up across Social Media? If you thrive at the intersection of project management, operations, and creative collaboration, this is a unique opportunity to help build the future of social at the LEGO Group! There is no relocation support for this role. We're pleased to share that we offer a hybrid working week arrangement called Best of Both, requiring 3 days in the office location and 2 days from home. Do you have what it takes? Lead end-to-end project management for Global Social deliverables, ensuring timelines, dependencies, and workflows across campaigns, always-on, and audience portfolio SKUs are managed with precision and visibility. Drive operational excellence across the Global Social team, optimizing tools, systems, processes, and governance to enhance speed, clarity, and efficiency. Manage cross-functional alignment by coordinating with key Global and regional teams to ensure clear communication, timely input, and seamless collaboration. Oversee resource planning and workload management, partnering with DCE PMs and internal stakeholders to match team capacity with strategic priorities. Own and maintain all project management tools including Monday.com, Opal, DAM, ensuring accurate tracking, reporting, and workflow adoption across the team. Lead operational intake and prioritization, ensuring consistent criteria for evaluating requests and clear handoffs into Social’s editorial, campaign, and creative pipelines. Ensure consistency and accuracy of publishing workflows, including Opal scheduling, campaign beats, editorial calendar alignment, and regional-ready deliveries. Track and monitor budgets across social production, tooling, and freelance/contractor support, ensuring transparency and responsible cost management. Play your part in our team succeeding! Global Social Media is a critical component of the LEGO ecosystem, delivering Earned activations and support to reach our audiences. The team leads the global social media strategy and governs its implementation, accountable for performance, audience growth and channel health. We lead and manage the social presence of the LEGO brand across key platforms and are responsible for editorial planning for key social media channels, localising and activating content for key local social channels, to drive relevance and brand love with local audiences. Within this ecosystem, the Senior Manager, Social Media Operations & Project Management is the operational backbone that enables the entire social function to run effectively. This role ensures seamless coordination across a complex matrix of partners, maintains the systems and workflows that keep the organization moving, and drives the discipline needed for timely, high-quality delivery. By strengthening structure, governance, and operational clarity, this role unlocks efficiency, reduces friction, and empowers the creative and strategic teams to focus on delivering impactful, culturally resonant social content at scale. Do you have what it takes? Exposure to working with creative teams (e.g. Social Media, Content production) in a project management/operational role. Experience setting up new processes, systems and crafting strategies that empower teams to work more efficiently, intelligently, and with greater impact. Proven experience in leading projects with complex timeline and familiarity with project management tools like Monday.com and Opal are beneficial. Highly organized, solutions-oriented operator who can act as the engine behind our global social ecosystem. Experience partnering across markets, cross-functional teams and creative partners. Confidence in budget management. Passion for leading others. Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. What’s in it for you? Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team. The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children’s Rights. Just imagine building your dream career. Then make it real. Join the LEGO® team today. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, and having fun. Build your career brick by brick and play your part in continuing our mission to “inspire and develop the builders of tomorrow”.

Responsibilities

Lead end-to-end project management for Global Social deliverables and drive operational excellence across the Global Social team. Ensure seamless coordination across a complex matrix of partners and maintain systems and workflows for timely, high-quality delivery.