Senior Manager, Software Engrg Management at ServiceNow

Santa Clara, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

328300.0

Posted On

10 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI Integration, Team Management, Web Applications, JavaScript, TypeScript, REST APIs, Scalable Architecture, AI/ML Integration, Conversational UI, Leadership, Communication Skills, Accessibility, Responsive Design

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description Lead engineering teams building web-based conversational interfaces that power Virtual Agent and Now Assist experiences. Drive innovation in AI-driven user interactions, ensuring scalable, accessible, and high-performing solutions. What you get to do in this role: Define technical vision and execution for chat and now assist panel products. Oversee development of responsive web clients and integration of LLM-based Q&A, semantic search, and multi-turn conversations. Ensure quality, reliability, and accessibility across releases. Collaborate with product, UX, and AI teams for seamless experiences. Mentor engineers and grow a high-performing team Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Experience managing teams building modern web apps (React/Angular). Strong knowledge of JavaScript/TypeScript, REST APIs, and scalable architecture. Familiarity with AI/ML integration and conversational UI. Excellent leadership and communication skills. ServiceNow platform experience - asset Accessibility and responsive design expertise. FD21 For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Responsibilities

Lead engineering teams to build web-based conversational interfaces and drive innovation in AI-driven user interactions. Ensure quality, reliability, and accessibility across releases while mentoring engineers.