Senior Manager, Spares and Accessories and Refurb at Dyson

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Performance Management, Channel Strategy, Promotion Management, Customer Focus, Inventory Management, Process Improvement, Compliance, Sustainability, Team Coordination, Reporting, Business Development, Supply Chain, Logistics, Sales, Demand Planning, Aftersales

Industry

electrical;Appliances;and Electronics Manufacturing

Description

About the Role You’ll end-to-end lead and drive overall China Spares and Accessories (S&A) and refurb performance across China market. You’ll focus on business development, drive channel performance, manage proper event and promotion, customer satisfaction, inventory management and sustainable growth. This role connects supply, logistics, sales, demand planning and aftersales teams to deliver value and keep customers delighted. Key Responsibilities Performance Management: End-to-end Lead and monitor overall China S&A performance by collaborating with existing channels, business developing new channels, managing promotion calendar and mechanism based on channel strategy and maintaining customer experience Channel Strategy: Plan, develop and manage S&A sales channels—direct, retail, online, service centres and other potential new direct or indirect channels. Monitor performance and recommend improvements. Promotion Management: Plan and execute starting from pricing strategy align with global structure, promotion calendar, mechanism and related resource allocation between channels to meet overall S&A channel strategy and performance delivery Customer Focus: Continuously enhance customer journey to ensure best-in-class experience and hence drive business performance. Deal with enquiries and complaints related to S&A. Work to improve satisfaction and loyalty. Inventory Management: Oversee stock levels, forecasting, and replenishment for spares and accessories. Minimise shortages and overstock. Process Improvement: Streamline ordering, fulfilment, and distribution workflows for efficiency and speed. Benchmark against industry standards. Compliance & Sustainability: Ensure all activities adhere to safety, legal, and environmental guidelines. Drive initiatives in sustainable sourcing and packaging. Team Coordination: Collaborate activities and ensuring the plans come together to report out by working across supply, logistics, sales, demand planning and aftersales teams. Reporting: Track and analyze KPIs such as inventory turnover, sales, fill rates, and customer feedback. Deliver actionable insights to leadership. Essential Skills & Experience Bachelor’s degree in business, supply chain, engineering, or a related field. 3-5 years’ experience channel business development preferred. Experience with spares and accessories is a plus Strong communication and problem-solving skills. Data-driven, with ability to track and act on key metrics. Understanding of compliance and sustainability in product supply. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.

Responsibilities

This role involves leading and driving the end-to-end performance of China Spares and Accessories (S&A) and refurb business across various channels, focusing on business development, channel performance, promotions, customer satisfaction, and inventory management. Key duties include monitoring performance, developing sales channels, executing pricing and promotion strategies, enhancing customer journeys, overseeing stock levels, and streamlining workflows.