EvenUp is one of the fastest-growing generative AI startups in history, on a mission to level the playing field for personal injury victims, which range from motor vehicle accidents to child abuse cases. Our products empower law firms to secure faster settlements, higher payouts, and better outcomes for those who need it most.
The Special Operations Team at EvenUp operates at the intersection between Business Operations, Special Projects, Product and Legal Operations. The team is dedicated to delivering consistent improvement in operational metrics, productivity, efficiency, and overall performance across the organization. Sample Special Operations projects include expanding the footprint of our operations team into international markets, launching new offices, providing operational support to new product launches, creating Learning & Development training programs across EvenUp, etc. Our ideal candidate would have experience wearing multiple hats in operations and will have had experience building robust, actionable analytics, program management, and managing teams or operations in legal technology, service delivery or operational companies. You are equally at home deep in a spreadsheet or SQL database and in rolling up your sleeves and managing operations teams running a process workflow.

WHAT YOU’LL DO:

• Scope and manage projects from start to finish, driving improvements across our Business Operations, Product, Special Projects, and Legal Operations teams, among others
• Achieve operational goals for efficiency, quality, and cost. Be the subject matter expert on team workflows, processes, and procedures to drive operational improvement in service of company objectives
• Develop, optimize, and maintain operational excellence metrics, reporting and dashboarding
• Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution
• Work cross-functionally with our Product, Legal Operations, Engineering, and Data teams to identify and capitalize on optimization opportunities
• Create and maintain playbooks, SOPs, feedback loops, training resources, detailed knowledge bases, and similar materials to create sustainable, scalable production routines

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, here is a preview of what we offer:

• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees
• Paid parental leave
• Sabbatical program
• A meet-up program to get together in person with colleagues in your area
• Offices in San Francisco and Toront