Senior Manager, Spend Growth & Diversification Marketing at American Express Company South Africa

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

174750.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Marketing, Project Management, Collaboration, Analytical Skills, Problem Solving, Creativity, Team Leadership, Customer Engagement, Marketing Strategy, Loyalty Programs, Data Analysis, Campaign Management, Cross-Functional Collaboration, Innovation, Testing and Learning, Stakeholder Management

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is a leader in supporting small business owners and larger companies with products and services to help them run and grow their businesses. The US Small Business and Middle Market segment (SME - Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment and focus. The Small Business Marketing Team is responsible for acquisition and customer engagement marketing for all Small Business Charge, Proprietary Lending and Co-Brand cards and Small Business Banking Products. The Senior Manager of Spend Growth & Diversification Marketing will be a core member of the Customer Engagement Marketing Team and tasked with driving Card Member loyalty and engagement through industry-specific marketing programs. This is a crucial role, leading a team of 2 direct reports, to ideate, launch, and run targeted loyalty offers to capture spend across relevant industries where our Card Members do business. This Senior Manager will also be responsible for developing and piloting loyalty offer strategies tailored to specific customer segments to test new ways to drive spend with new offer capabilities. Responsibilities: Own the end-to-end marketing strategy for industry offer campaigns that are revenue-driving across industries like construction, electronics, and advertising inclusive of offer grid development & targeting as well as cross-channel marketing amplification tactics. Set the roadmap for innovative spend offer pilots and develop new & tailored ways to engage key customer segments. Optimize offer engagement and relevancy through a test & learn curriculum with Analytics. Partner with internal teams (GMNS, Small Business Product, and Amex Offers) to align on high impact opportunities. Partner with Risk/Analytics teams on campaign strategies, targeting/set up, and results measurement. Prepare periodic updates for senior leadership on in-year progress and long-term aspiration. Continually advance our strategy and performance by innovating our tactics and applying a test & learn approach. Lead 2 direct reports and coach them in their development. Required Qualifications: Experience in digital marketing, understanding of execution processes and marketing capabilities (including Amex Offers), and previous work with creative agencies required. Strong project management skills with attention to detail and the ability to prioritize effectively. Collaborative approach, and the ability to partner and influence effectively across band levels. Excellent analytical skills with the ability to make informed decisions and translate insights into winning strategies. Problem solver who can persevere through operational challenges and navigate a matrixed organization. Passion for thinking outside the box and looking externally to find inspiration. Desire to have fun, inspire a positive team culture, and project a growth mindset to take advantage of dynamic environment. Preferred Qualifications: 5+ years of experience preferred. Looking for a seasoned B35 with experience managing a team and diverse set of partners. Interest in identifying new and streamlining opportunities, selling ideas into leadership, and collaborating with cross-functional teams and/or direct reports to drive results and inspire change. Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6%25 Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Responsibilities

The Senior Manager will drive Card Member loyalty and engagement through industry-specific marketing programs and lead a team to ideate, launch, and run targeted loyalty offers. This role involves developing and piloting loyalty offer strategies tailored to specific customer segments to capture spend across relevant industries.