SENIOR MANAGER - STRATEGIC ACCOUNTS at DP World

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Relationships, Customer Management, Commercial Planning, Business Growth, Market Intelligence, CRM System Usage, Relationship Management, Business Development, Solution Development, Process Understanding, Issue Resolution, Stakeholder Engagement

Industry

Logistics;Transportation;Supply Chain and Storage

Description

1. Develop a Strategic Relationships with customers in a specific industry segment to execute the commercial plans of Jafz by: a. Manage close contact and regularly interact with strategic customers to understand their business, their challenges and new opportunities in the industry. b. Work with all teams within the organization to ensure customer satisfaction/ delight, by addressing any issues raised by the customer with regards to port and FZ operations. c. Identify business growth opportunities and work with various teams within Jafza and DPW to secure the business on group’s platform. d. Providing real time market intelligence and industry developments to BI team to facilitate management decision making on industry situations and new initiatives. 2. 100% coverage of the assigned segment with average 15 structured customer meetings per week. Recording of all interactions, issues and resolutions on the CRM system. 3. Complete ownership and coverage of assigned segment developing and maintaining effective business relationship with the strategic clients, promptly attending to all critical issues to ensure optimum customer satisfaction. 4. Plan, develop, and implement overall development plans and programs for the assigned segments and all industries in accordance with the department/organization strategy. 5. Follow-up on customers with identified potential to develop business relationship and Identify areas of growth within the industry, 6. Develop solutions together with other teams within the organization or external (like customs etc) to ensure the identified growth can be materialized and is secured on groups platform, 7. Assist customers to identify potential suppliers and buyers within the zone by providing suitable platforms for customers to interact & in turn facilitate dependence & business efficiencies. 8. Ensure complete understanding of all processes and operations of port and Zone to be able to assist customers in their operations wherever needed. 9. Facilitate open dialogue on key issues related to the industry segment through forums to escalate industry issues and help management partners take value decisions. 10. Any other specific Assignments or projects assigned by the management from time to time. #LI-RA1 Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Responsibilities

The primary responsibility is developing strategic relationships with key customers within a specific industry segment to execute commercial plans, requiring regular interaction to understand their business and identify growth opportunities. This involves ensuring customer satisfaction by addressing operational issues and collaborating across internal teams and external partners to secure new business on the group's platform.