POSITION OVERVIEW

The Senior Manager, Strategic Operations is a unique role serving as the only dedicated cross-functional operational resource to support the Chief Financial and Operating Officer (CFOO). This position will work directly with the CFOO to drive initiatives ranging from basic operational improvements to transformative organizational changes across the Finance, IT, Business Intelligence, Facilities, and Legal functions while being available to support critical projects across the organization.
The role demands exceptional versatility, as the Senior Manager, Strategic Operations will tackle an ever-changing portfolio of projects that require multidisciplinary expertise—from leading the development of organization-wide policies to supporting strategic technology initiatives.
While not expected to have deep expertise in any particular functional area, the successful candidate will be a quick learner who excels at leveraging internal expertise and, when needed, identifying and engaging external resources. This is an opportunity for both a strategic and tactical thinker who thrives on variety, excels at translating complexity into actionable plans, and can serve as a trusted extension of the CFOO in advancing operational excellence across Robin Hood.

QUALIFICATIONS

• Bachelor’s degree required
• 7+ years of experience in project management, management consulting, operations, or related fields
• Demonstrated success leading complex, cross-functional initiatives in medium to large organizations
• Advanced proficiency in Microsoft Office Suite, project management tools (ideally Notion), and data analysis platforms
• Strong project management credentials preferred
• Understanding of basic financial concepts, including ROI analysis, budgeting, forecasting, and cost-benefit evaluation, with the ability to translate data into actionable insights.
• Experience with AI tools and emerging technologies preferred
• Outstanding organizational skills with proven ability to manage multiple priorities
• Experience in the nonprofit sector a plusCommitment to Robin Hood’s poverty-fighting mission

Key responsibilities include, but are not limited to: