Senior Manager, Strategy & Operations Excellence at Expedia Group

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

27 Mar, 26

Salary

0.0

Posted On

27 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Data Analysis, Statistical Modeling, AI, Problem Solving, Executive Communication, Collaboration, Quantitative Modeling, Presentation Skills, Leadership, Operational Efficiency, Customer Experience, Growth Strategy, Fluency in Excel, SQL, Looker, Tableau

Industry

Software Development

Description

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Manager, Strategy & Operations Excellence We are looking for a strategic and analytically driven Senior Manager, Strategy & Operations Excellence to generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs. This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction and service transformation across the organization. As a Senior Manager, Strategy & Operations Excellence within our Traveler and Partner Service Operations Excellence org, you will be a core thought partner to senior leadership—solving ambiguous, high-impact problems that span operational efficiency, customer experience, and growth strategy. You will bring a structured, hypothesis-driven approach to complex, unstructured business challenges; develop workplans and quantitative models; translate data into actionable insight; and communicate recommendations with exceptional clarity and influence. This this is a leadership-level individual contributor role to start. In this role, you will: Problem Structuring & Analysis: Break down open-ended business questions into structured, solvable components; define analytical approaches and workplans. Strategic Insight Generation: Design and execute analyses to uncover root causes, performance drivers, and opportunities across operations, customer experience, and cost. Actionable Recommendations: Synthesize insights into strategic recommendations with clear implementation pathways; partner with cross-functional leaders to drive adoption. You can influence and drive results with cross-functional partners (especially Product, Data Science, Engineering, Marketing and various Category teams) You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results Executive Communication: Develop concise, compelling presentations and deliver findings to VP- and C-level stakeholders. Stakeholder Collaboration: Act as a strategic thought partner to leaders across Ops, Product, and Data; help prioritize initiatives and inform roadmap decisions. Experience and Qualification: 3-5 years total experience, ideally at a top-tier strategy consulting firm 10+ years total experience Exceptional structured thinking and problem-solving abilities Strong command of analytics; fluency in Excel and/or SQL (experience with Looker, Tableau, or Python is a plus) Track record of driving clarity and action in ambiguous environments Polished executive communication, both written and verbal Strong bias for action and outcomes, not just analysis MBA or other advanced degree a plus Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. For more information, visit www.expediagroup.com. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is lifeatexpediagroup.com/jobs.

Responsibilities

The Senior Manager will generate actionable insights to influence leadership decisions and improve service experience while reducing operational costs. This role involves problem structuring, strategic insight generation, and synthesizing insights into actionable recommendations.