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Senior Manager - Technical Operations and Delivery at MTN Group

Central, Louisiana, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

It service Delivery, Itil Framework, Incident Management, Root Cause Analysis, Sla Management, Ola Management, Vendor Management, Testing, Release Management, Change Management, Api Portfolio, Integrations, Relationship Management, Analytical Thinking, Continuous Improvement, Data Interpretation

Industry

Telecommunications

Description

Job Title: Senior Manager Technical Operations & Delivery Reporting to: Chief Information Officer Division – Technology Mission/ Core purpose of the Job Responsible for enabling Service delivery and support in the OpCo. The role Manages sustainable and stable day to day operations across technology support functions & participates in transformational initiatives as related to Service Delivery. This includes the ongoing definition and improvement of service management processes and supporting tools. The role participates in the creation of leading indicators that allow proactive actions within the overall IT landscape of the FinCo. The role leads teams across the below sub-functions: * API & Integrations

Responsibilities

This role is responsible for enabling service delivery and support within the Operating Company, managing stable day-to-day technology support operations across various functions. The manager will also participate in transformational initiatives related to Service Delivery, including defining and improving service management processes and tools.