Senior Manager, Technology Operations Center at TRINET USA INC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Organizational Skills, Communication Skills, Customer Service Skills, Teamwork, Presentation Skills, Conflict Resolution Skills, Continuous Improvement, IT Technical Support, Supervisory Experience, ITIL Foundations, Leadership, Emotional Intelligence

Industry

Human Resources Services

Description

Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect - and we encourage you to apply. You may just be the right candidate for this or other roles. Bachelor's Degree May consider equivalent education and experience for the right candidate. required Typically 10+ years IT Technical Support experience required Typically 5+ years Supervisory experience required Strong attention to detail and organizational skills including the ability to successfully execute on multiple incidents, processes, and/or projects (Advanced proficiency) Advanced ability to relate to, and effectively communicate professionally with all levels of colleagues (Advanced proficiency) Advanced verbal and written communication skills (Advanced proficiency) Superior customer service skills (Advanced proficiency) Ability to work both independently and as part of a team (Advanced proficiency) Advanced presentation skills (Advanced proficiency) Advanced conflict resolution skills (Advanced proficiency) Advanced ability to identify and prioritize key initiatives and delegate when necessary (Advanced proficiency) Hands-on continuous improvement experience in a Professional Services Organization (Advanced proficiency) Performs other duties as assigned Work in a clean, pleasant, and comfortable office work setting. Information Technology Infrastructure Library (ITIL) TIL Foundations required Leadership and Emotional intelligence training required

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Responsibilities

The Senior Manager, Technology Operations Center is responsible for overseeing IT technical support and ensuring effective communication across all levels of the organization. This role involves managing multiple incidents, processes, and projects while focusing on continuous improvement in a professional services environment.