WE’RE TRANSFORMING THE GROCERY INDUSTRY

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

MINIMUM QUALIFICATIONS

• 8+ years of research experience, including 5+ years managing and scaling research teams in enterprise or complex, multi-stakeholder environments.
• Proven ability to build, retain, and inspire high-performing teams
• Strong track record of influencing senior leaders—Directors, VPs, and C-suite executives—through clear communication, storytelling, and opinionated recommendations.
• Deep expertise across a wide range of qualitative and quantitative methods, with the ability to tailor approaches to enterprise-scale challenges.
• Experience leading research in B2B and B2B2C domains (e.g., Ads platforms, SaaS tools, retailer solutions) is highly desirable.
• Skilled at leading through change, thriving in ambiguous environments, and bringing clarity and focus to evolving priorities.
• Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, Anthropology, or a related field—or equivalent practical experience.

PREFERRED QUALIFICATIONS

• Advanced degree (Master’s or PhD) in Psychology, Cognitive Science, HCI, Statistics, Data Science, Anthropology, or a related field.
• Background in e-commerce, online marketplaces, grocery, or consumer technology.
• Experience managing research operations at scale, including tooling, processes, and governance.
• Experience applying service design methods to complex, omnichannel ecosystems (e.g., in-store and online journeys, B2B2C platforms).

We’re looking for a Senior UX Research Manager to lead research across our Retailer Storefront, Ads, and Connected Stores businesses. This role will play a critical part in realizing Instacart’s long-term vision: transforming the in-store experience, driving innovation and growth for CPG advertisers, and becoming the default choice for retailers seeking end-to-end solutions. You’ll provide strategic leadership for a team of researchers, mentoring talent and driving a culture of insight-driven decision making across high-impact business lines.