senior manager, Vendor Performance at Starbucks

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Excellence, Strategic Partnerships, Vendor Performance, Service Level Agreements, Key Performance Indicators, Data Analysis, Collaboration, Team Leadership, Contract Negotiation, Change Management, Project Management, Customer Support Operations, Continuous Improvement, Root Cause Analysis, Lean Six Sigma, Global Team Management

Industry

Retail

Description

Now Brewing - senior manager, Vendor Performance! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. Do you thrive on driving operational excellence through strategic partnerships? As Senior Manager of Vendor Performance at Starbucks, you will help shape the customer and partner experience by ensuring our outsourced providers deliver consistent, high-quality service across our retail portfolio. You will lead vendor performance for essential soft services like pest control and waste management, ensuring alignment with service level agreements (SLAs) and key performance indicators (KPIs). You will drive efficiency and continuous improvement through data and collaboration. You will also oversee store development contracts, ensuring timely execution, cost control, and compliance. By partnering across teams, you will help scale solutions that support growth and uphold the Starbucks experience. As a senior manager, Vendor Performance, you will Model leadership behaviors that are grounded in Starbucks Mission and Values Drive the engagement, development and performance of all members of their team. Create and execute short and long-term global contact center outsourcing strategies and execution including goals, budget, initiatives, and resource allocation. Lead a team to establish and manage vendor relationships end-to-end including vendor selection, pay models, new & existing contract negotiations and renewals, pay models, managing value levers and ensuring high performance and exceptional customer and partner experience. Drives strategic alignment across internal business unit stakeholders. Negotiates for human, financial and other resources, liaises with external and internal vendors and stakeholders on prioritization of projects and programs and provides professional guidance and leadership to project teams to realize the strategic business vision or desired result. Collaborates and establishes partnerships with support and business units to continuously innovate and redesign programs to better serve our customers and partners. Creates continuous feedback loops with internal customers and business partners to ensure alignment. Drive the business forward as part of a highly collaborative team while acting in accordance with Starbucks guiding principles We'd love to hear from people with: Bachelor's degree or significant relevant experience Minimum of 8 years of experience managing successful teams Minimum of 8 years of experience in customer support operations with progressively increasing responsibility Minimum of 8 years of general business experience in large, matrixed organizations Minimum of 8 years of experience leading gross-functional initiatives Minimum of 5 years of change management experience Minimum of 5 years of project or program management experience Experience managing global and remote teams Previous BPO (Business Process Outsourcing) experience Master's degree or MBA preferred Previous Lean/Six Sigma experience preferred Previous experience facilitating root cause analysis, driving solutions to complex problems and developing standards for future use As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P. ), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week. Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.

Responsibilities

As Senior Manager of Vendor Performance, you will ensure outsourced providers deliver high-quality service across the retail portfolio. You will lead vendor performance for essential services and oversee store development contracts to support growth and uphold the Starbucks experience.