Senior Manager, WFM Administration at TTEC

Montreal, Quebec, Canada -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

85000.0

Posted On

02 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Workforce Management, Sales, Consulting, Analytical Skills, Presentation Skills, WFM Platforms, Excel, PowerPoint, Data Visualization, Business Case Development, Client Engagement, Industry Trends, Contract Negotiation, Thought Leadership, Collaboration, Pipeline Management

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager, Workforce Management working remotely in Canada, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification says it all! What You’ll be Doing: We are seeking a seasoned and strategic Senior Manager, Workforce Management (WFM) Managed Services professional to lead consultative sales efforts and drive growth in our managed services portfolio. This role combines deep WFM domain expertise with strong technical and analytical capabilities to evaluate client data, identify opportunities, and deliver compelling business cases. The ideal candidate will be comfortable presenting to executive stakeholders and speaking at industry conferences, with a proven ability to translate complex workforce data into actionable insights. During a Typical Day, You’ll • Lead the end-to-end sales process for WFM managed services, from prospecting through contract negotiation and close. • Conduct in-depth discovery sessions to understand client challenges, goals, and workforce data. • Analyze client WFM data to identify trends, inefficiencies, and opportunities for optimization. • Develop and deliver tailored presentations and proposals to C-level executives and decision-makers. • Represent the company at industry events and conferences, delivering thought leadership presentations and participating in panel discussions. • Collaborate with internal teams (e.g., WFM, Reporting, IT, etc.) to ensure alignment with client expectations and solution delivery. • Maintain a strong pipeline of opportunities and sales performance. • Stay current on WFM technologies, industry trends, and competitive landscape. What You Bring to the Role • 5+ years of experience in workforce management consulting, sales, or managed services. • Demonstrated success in selling complex solutions to enterprise clients. • Strong analytical skills with the ability to interpret workforce data and build business cases. • Experience with WFM platforms such as Aspect, Calabrio, NICE, Verint, or similar. • Exceptional presentation skills, including experience presenting to executive audiences and at industry events. • Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Tableau, Power BI). • Bachelor’s degree in Business, Analytics, Data Science, or a related field (MBA preferred). • Willingness to travel up to 25%25. What You Can Expect · An annual incentive program · Medical, dental, and vision · Tax-advantaged healthcare accounts · Financial and income protection benefits · Paid time off (PTO) and wellness time off · Tuition reimbursement and access to thousands of free online courses The anticipated range is $85,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Remote

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Responsibilities

Lead the end-to-end sales process for WFM managed services and analyze client WFM data to identify trends and opportunities for optimization. Develop tailored presentations for C-level executives and represent the company at industry events.