Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

WHAT’S THE OPPORTUNITY?

We are seeking an exceptional Manager of Workplace Experience to join our global team in our Dublin office. In this role, you will lead the design and management of our workplace environments & experience offerings for our EMEA offices, enhancing productivity and enriching the overall employee experience. This is a unique opportunity to shape the future of our workplace experience and contribute to our vision of a thriving, dynamic work environment.

WHAT SKILLS DO I NEED?

• You bring a minimum of 7+ years of manager-level experience in Workplace Experience or Facilities Management, with a demonstrated focus on designing and implementing strategies that significantly enhance the employee experience.
• You possess leadership skills, with proven success in managing, coaching, and developing high-performing teams to achieve strategic goals and foster a positive workplace culture.
• You have a strong track record of budget management, including building comprehensive business cases, optimizing resource allocation, and driving cost efficiencies without compromising quality.
• You excel in planning and execution, with exceptional attention to detail and the ability to manage complex projects, prioritize effectively, and thrive in a dynamic, fast-paced environment.
• Your exceptional verbal and written communication skills enable you to influence and engage stakeholders at all levels, from frontline staff to senior executives, as well as external partners and vendors.
• You are highly adaptable and comfortable navigating the demands of a rapidly changing office environment, leveraging your expertise to maintain a productive and positive workplace atmosphere.
• Previous experience in managing and leading teams within a workplace experience or facilities function is required, demonstrating your capability to oversee team performance, drive continuous improvement, and deliver exceptional results.

Please refer the Job description for details